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East West Bank is seeking a Customer Service Manager. The Customer Service Manager position is responsible for maintaining effective customer service for all internal and external East West Bank customers by utilizing excellent, in-depth knowledge of company products and programs as well as team members within the Customer Service Department.
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East West Bank is currently seeking a Senior Customer Service Representative who will assist customers in the branch or over the phone with their financial needs such as cash withdrawals, deposits, transfers and loan payments. The Customer Service Representative will also identify and cross-sell East West Bank products and services that meet customers’ need.
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East West Bank is seeking a Portfolio Manager. The Portfolio Manager will be responsible for analyzing financial data to determine risk exposure in extending credits to prospective borrowers and existing client.
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East West Bank is seeking a Model Development & Analysis - PT. the Model Development & Analysis will develop, implement and manage holistic strategies for modeling (design, development, validation, calibration, documentation, implementation, monitoring and reporting). The candidate will also provide financial and analytical, modeling expertise to build and improve quantitative models for various projects (including CECL, loss rate, PD, LGD, EAD models).
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East West Bank is seeking a Temporary Operations Consultant. The associate will work within the Private Banking Department. The associate will be responsible for preparing financial reports by collecting, analyzing, and summarizing account information and trends.
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East West Bank is seeking a GTS Customer Service Specialist I. The Customer Service Specialist I will be reporting to the Global Transactions Services Commercial Client Service Manager the employee is responsible for delivering a high level of world class customer service through various inbound and outbound channels for commercial customers with Treasury Management Products. The Specialist will be responsible for handling customer inquiries and providing issue resolution within established guidelines, following department procedures and making sure to deliver within established service levels. Provide prompt and courteous customer service to both internal and external customers. Will be familiar with the latest security controls offered by the Bank's applications and be able to clearly communicate to the customer using the Bank's systems. Specialist will have thorough knowledge of Treasury Management products which also includes system requirements. Job functions may vary, and other duties assigned based on business need.
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East West Bank is seeking a Temporary Loan Servicing Specialist I. The Loan Servicing Specialist I is responsible for the review of year end tasks and its related activities. The position is also responsible for validating and updating the system with current borrower data and processing of standard maintenance transactions in conjunction with these activities.
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East West Bank is seeking a Lead Applications Developer. The Lead Applications Developer will be responsible for Web and Mobile design, execution and delivery of exploratory concepts, rapid prototypes, pilot solutions and documentation. The associate will also work collaboratively with the technical team to design optimal solutions for both web and mobile platforms.
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East West Bank is seeking a GTS Operations Manager. The manager is responsible for the day to day operations of the On Boarding and Commercial Account Services Team. Utilizing their leadership, excellent Judgment, and decision-making skills the On-Boarding Manager will ensure the team has the tools, resources, and support the internal and external customers that operate in the commercial deposits and Treasury Management space. The GTS Operations Manager will have oversight of the liquidity product operations Insured Deposits. The On-Boarding Manager will be responsible for product set up of all GTS Products, commercial account opening for a segment of the banks business customer clientele and Insured Deposits. Will stream line processes, identify efficiencies, and continuously enhance department procedures making sure to deliver within established service levels. The manager will train and develop employees and refine the staff’s technical expertise with the growing complexity of the banks business customer base. The GTS Operations manager is also responsible for tracking and reporting of the GTS Operations key performance indicators. Will be familiar with file specification formatting, complex business customer schematic structures and how they relate to setting up accounts and products and be able to clearly communicate to the customers. Focus on the EWB vision, GTS team goals, ensures a collaborative climate, sets priorities, demonstrates sufficient "know-how" and improves staff performance through feedback. Serve as subject matter expert on GTS Product functionality and sweep/ZBA structure. Job functions may vary, and other duties assigned based on business need.
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East West Bank is currently seeking a Portfolio Manager in Dallas or Houston, for its Energy Finance Group. Generally, but depending on experience level, this role is responsible for underwriting, credit monitoring and portfolio management of Energy Banking relationships to achieve efficiencies and quality of the process/product, retention and expansion of existing client relationship and net growth in relationships. The position will work closely with the energy team management, lenders, petroleum engineer technicians, petroleum engineers and energy clients in a “consultative” approach. Primary performance responsibilities include analyzing financial data to determine the merits of loan requests, preparing and/or overseeing underwriting memorandums, coordinating collateral evaluation with consultants and personnel, reviewing legal documents and identifying cross sell opportunities.
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East West Bank is seeking a Strategic Initiatives Manager. The GTS Operations Strategic Initiatives Manager is responsible for effectively executing Global Operations strategic initiatives relating to Global Transaction Services (GTS) improving the customer experience. Planning and developing Project Management activities, Product Migrations, Product enhancements, new product roll outs including; research analysis and process design. Identifying efficiencies and resolving enterprise systemic issues across all GTS Operations departments requires a creative and innovative approach. The associate is responsible for coordinating activities tied to our overall business strategy. Supporting the management team by gathering and reviewing business requirements for automation and process design are key to implement scalable solutions. Presenting to senior management current trends and developing a story behind the statistics when relevant. Excellent communication skills and the ability to influence senior management are essential. Ability to organize and coordinate multiple assignments and follow through to completion. Must be independent and able to work with no supervision.
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East West Bank is seeking a Portfolio Manager. The Portfolio Manager is responsible for underwriting, credit monitoring and portfolio management of C&I Commercial Banking relationships. Primary responsibilities include analyzing financial data to determine the merits of loan requests, recommending structure, as well as identifying cross selling/referring opportunities of other services.
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East West Bank is currently seeking a Branch Manager. This position is responsible for business development and bank product sales. The BM manages the branch using effective strategies to make sure that annual branch goals are met. He/she also provides exceptional customer service to all clients, works with other product managers to refer bank products to business partners, and maintains adherence to all policies and procedures to ensure compliance.
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East West Bank is currently seeking a Senior Customer Service Representative who will assist customers in the branch or over the phone with their financial needs such as opening new accounts, cash withdrawals, deposits, transfers and loan payments. The Senior Customer Service Representative will also identify and cross-sell East West Bank products and services that meet customers’ need.
As an East West Bank employee, you will be part of a growing organization that provides career path development opportunities while serving an increasingly profitable market.
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East West Bank is currently seeking a Business Relationship Manager (BRM) for our Digital Bank, which is a fast-growing start-up in stealth mode backed by East West Bank. East West Bank is devoted to digital banking innovation to bring a superior mobile banking experience to our customers-especially Chinese clients in and coming to America – and to boost the capabilities and efficiency of cross-border banking.
The Digital Bank Business Relationship Manager will effectively execute sales strategies. Through robust external sales plans, the associate is expected to expand our customer base and deepen relationships with Digital Bank customers, while growing deposits and loans and increasing profitability by leveraging East West Bank’s products and services.
As an East West Bank employee, you will be part of a growing organization that provides career path development opportunities while serving an increasingly profitable market.
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East West Bank is currently seeking a Customer Service Representative who will assist customers in the branch or over the phone with their financial needs such as cash withdrawals, deposits, transfers and loan payments. The Customer Service Representative will also identify and cross-sell East West Bank products and services that meet customers’ need.
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East West Bank is looking for a Credit Card Operations Specialist. The Credit Card Operations Specialist will be responsible for providing excellent customer service to both cardholders and internal customers. The individual will also conduct simple general ledger reconciliation/settlement tasks.
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East West Bank is seeking an Enterprise Risk Management Testing Analyst to join the Enterprise Monitoring and Testing team and conduct reviews related to credit risk, operational risk, information technology risk, compliance risk, etc. The Enterprise Risk Management Testing team is part of EWB’s Enterprise Risk Management department and provides an independent oversight function within the second line of defense, by developing, implementing and maintaining a consolidated monitoring and testing program at the corporate level. This team is responsible for developing repeatable testing standards with common methodology, providing governance and oversight, execution of testing program, reporting and communication of results to management, and tracking of exceptions.
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East West Bank is seeking a Loan Servicing Specialist I. The Loan Servicing Specialist I is responsible for the set up of CIS Records and its related activities. The position is also responsible for the processing of standard loan payments, General Ledger Reconciliation and processing of standard maintenance transactions in conjunction with these activities.
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East West Bank is seeking a Data Engineer. The Data Engineer works with banking data and business units to propose, design, and deliver business solutions. The data engineer will collect and analyze data wherever it resides, including in spreadsheets, files, databases, and APIs. The data engineer will create reports, dashboards, and other visualizations and they will develop applications that collect data from users to enrich enterprise data sets to improve their completeness and accuracy.
