Senior Site Reliability Engineer

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

We are seeking an experienced Cloud Site Reliability Engineer (SRE) to improve the reliability, availability, performance, and operational efficiency of enterprise services running in Cloud. This role combines cloud infrastructure engineering, automation, observability, and production operations to build resilient systems and reduce manual operational effort.

The Azure SRE will partner with Infrastructure Engineering, Application Development, Cybersecurity, Network Engineering, and Application Support teams to design, automate, monitor, and operate highly available Azure services.

• Design, deploy, and support highly available and resilient Cloud infrastructure and services.
• Establish and monitor SLIs, SLOs, availability targets, and service health metrics.
• Build monitoring and observability solutions using Azure/AWS Monitoring, Log Analytics, and Application Insights.
• Automate infrastructure provisioning and operational processes using Terraform, PowerShell, and BASH.
• Develop and maintain Infrastructure as Code and integrate deployments with Azure/AWS DevOps and/or GitHub Actions.
• Design and test high-availability, disaster-recovery, backup, and automated recovery solutions.
• Troubleshoot complex production issues and participate in critical incident response and technical bridge calls.
• Perform root cause analysis and implement corrective actions following production incidents.
• Reduce operational toil through automation and self-healing capabilities.
• Partner with Cybersecurity teams on vulnerability remediation, RBAC, managed identities, secrets, certificates, and cloud security controls.
• Support governance, capacity planning, performance optimization, and cloud cost management.
• Develop technical standards, operational procedures, runbooks, and reliability best practices.

• 8+ years of experience in Cloud Engineering, Systems Engineering, DevOps, SRE, or related infrastructure engineering roles.
• 5+ years of hands-on Cloud experience supporting production environments.
• Strong knowledge of Cloud compute, storage, networking, identity, high availability, and disaster recovery.
• Experience with Terraform and/or Bicep and Infrastructure as Code practices.
• Experience with Azure/AWS Monitoring, Log Analytics, Application Insights, and alerting.
• Understanding of Azure RBAC, Microsoft EntraID, AWS IAM,  Cloud Networking, Private Link, and Key Vault.
• Strong troubleshooting skills across infrastructure, networking, identity, operating systems, and applications.
• Strong written and verbal communication skills with the ability to work effectively across technical teams.

Preferred Qualifications

• Experience with Azure Kubernetes Service (AKS), Kubernetes, and Docker.
• Experience with Azure DevOps, GitHub Actions, and CI/CD pipelines.
• Experience with AWS EKS, EC2, VPC, IAM and CloudWatch.
• Experience supporting hybrid cloud/on-premises environments.
• Experience designing multi-region or mission-critical cloud architectures.
• Experience with Windows Server and Linux.
• Cloud, DevOps, or HashiCorp Terraform certifications preferred.

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.