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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Job Summary:
Reporting to the Global Transactions Services Commercial Client Service Manager the employee is responsible for delivering a high level of world class customer service through various inbound and outbound channels for commercial customers with Treasury Management Products. The Specialist will be responsible for handling customer inquiries and providing issue resolution within established guidelines, following department procedures and making sure to deliver within established service levels. Provide prompt and courteous customer service to both internal and external customers. Will be familiar with the latest security controls offered by the Bank’s applications and be able to clearly communicate to the customer using the Bank’s systems. Specialist will have thorough knowledge of Treasury Management products which also includes system requirements. Job functions may vary and other duties assigned based on business need.
Major Responsibilities:
Focus on the EWB vision, GTS-O Team goals, ensures a collaborative climate, builds, sets priorities, demonstrates sufficient “know-how” and improves performance through feedback.
Maintain a customer centric approach and effectively respond to service level agreements with an emphasis on first call resolution. Work on and follow up with clients on research requests and problems.
- Demonstrate sound decision making while balancing risk
- Resolve issues through full ownership and resolution.
- Must be able to multi-task between incoming calls and email requests with accuracy.
- Troubleshoot wide-ranging issues, identifying and mitigating risks, keeping management informed
- Identify the root cause of issues and service/product improvement opportunities
- Utilize a strong knowledge of Bank and Cash Management products, internal policies and procedures to professionally respond to customer inquiries.
- Requires general supervision with a general knowledge of Treasury Products and commercial client needs.
- Troubleshoot technical issues.
- Ensure smooth synchronization of browser settings to Treasury Management Product requirements.
- Walks customer through Product user guide requirements and Active X set up.
- Support Remote Deposit scanner installation and software.
- Provide a high level of responsiveness when servicing clients and internal employees.
- Develop creative win-win service solutions.
- Utilize excellent Treasury Product solution based referral techniques to fully service the client and support strategic initiatives.
- Make recommendations to improve quality and service to the call center operations.
- Bi-lingual in Mandarin and English desired
- Associates Degree or 1 to 3 years of related banking experience preferred
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Responsibilities
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Qualifications
- 2-4 years of recent customer service experience
- 2-4 years of recent cash handling experience
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Responsibilities
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Qualifications
- 2-4 years of recent customer service experience
- 2-4 years of recent cash handling experience
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a BSA Analyst II. The BSA Analyst II reviews BSA reporting, monitoring high risk customers’ activities and file SARs. Primary function is to complete FIU reviews of the bank's customers that may have potentially suspicious or unusual activity.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Performing research, analysis and investigation
- Complete EED reviews of the bank's high risk customers
- Researching, analyzing and investigation of an EDD file, documenting the results of the review, and escalating any potentially suspicious activity findings to management
- Understanding bank's products, services, customers and geographical locations in order to conduct effective research.investigation of accounts.
- Performs additional duties as required
Qualifications/Requirements:
- Bachelor’s degree is required
- 3 years in banking, BSA compliance regulations including filing SARs
- Ability to perform research on account activity and detect out of pattern behavior
- Well organized, accuracy, critical thinking to prioritize workload and use sound judgement
- Excellent verbal and written communication skills
East West Bank is an equal opportunity employer. #CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a BSA Analyst II. The BSA Analyst II reviews BSA reporting, monitoring high risk customers’ activities and file SARs. Primary function is to complete FIU reviews of the bank's customers that may have potentially suspicious or unusual activity.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Performing research, analysis and investigation
- Complete EED reviews of the bank's high risk customers
- Researching, analyzing and investigation of an EDD file, documenting the results of the review, and escalating any potentially suspicious activity findings to management
- Understanding bank's products, services, customers and geographical locations in order to conduct effective research.investigation of accounts.
- Performs additional duties as required
Qualifications/Requirements:
- Bachelor’s degree is required
- 3 years in banking, BSA compliance regulations including filing SARs
- Ability to perform research on account activity and detect out of pattern behavior
- Well organized, accuracy, critical thinking to prioritize workload and use sound judgement
- Excellent verbal and written communication skills
East West Bank is an equal opportunity employer. #CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a BSA Analyst I.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a Administrative Temp.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Job Mission
The Customer Service Center Specialist performs a variety of customer service duties in a fast-paced call center environment to both internal and external customers. Provide excellent customer service to resolve diverse issues within the branch. As a Customer Service Center Specialist you will present solutions based on individual customers’ needs.
Job Duties
- Respond to customer inquiries regarding bank products and services, transaction requests and account maintenance related to their account.
- Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner reflecting positively on East West Bank.
- Complete banking transactions and offer self-service bank products and services (e.g. Online Banking and Mobile Banking).
- Obtain a comprehensive knowledge of all East West Bank products and services as well as general information required to answer customer questions, support customer inquiries about our online banking.
- Troubleshoot various problems and properly escalate to management as needed.
- Other duties as assigned by management. Other projects as assigned.
Qualifications
- Some college preferred, high school graduate or equivalent required.
- Requires at least 1-2 years call center or retail experience in a banking and/or customer service environment.
- Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills.
- Must be able to troubleshoot and resolve customer concerns.
- Must have strong PC, proficiency with Windows based applications and excellent math aptitude.
- Ability to work independently and efficiently in a fast paced environment.
- The candidate must be punctual, maintain a good attendance record, and able to work flexible hours and days.
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Job Mission
Provides team leadership to ensure adherence with daily operations, client service and oversight requirements of Loan Servicing within the Customer Service Center. Supports all areas of the Bank through review and documentation of multiple critical functions. Provides bank staff with training and responds to inquiries on complex operational functions for Loan Servicing systems and services.
Job Duties
- Leads Loan Servicing staff with analyzing and resolving loan servicing issues.
- Coordination of day-to-day workflow within loan servicing to ensure all deadlines are met.
- Oversees administration and/or support functions that Loan Servicing Center is responsible for to ensure deadlines are met and service levels are attained.
- Point of escalation for rare or difficult cases within all of Loan Servicing. Answers questions and recommends corrective services to address customer complaints.
- Oversees activities focused on improving and maintaining service quality, such as monitoring/observing live calls, emails and other forms of communication. Assists with scheduling and reallocating associate resources to ensure the highest level of service maximum efficiency and file quality are achieved.
- Stays knowledgeable of industry developments including, but not limited to, changes in regulations and technology.
- Provides ongoing training to develop the skills of associates. Ensures the team is current on all training activities and is updated on all departmental and compliance related processes.
- Monitors quality and delivery of outstanding customer service within loan servicing standards and coordinates these activities with internal and external departments.
- Researches information to provide responses and resolution.
- Other projects as assigned.
- Qualifications
- Bachelor's degree in Education, Communications, Business or a related discipline; or equivalent combination of education and experience that is required for the specific job level.
- 4+ years of experience in Banking or Operations preferred.
- Knowledge of the Banking products, services and business operations
- Project coordination experience preferred
- Advanced presentation, interpersonal, time management, and organizational skills
- Strong training program design experience
- Excellent verbal and written communication skills
- Proficiency in MS Office applications (e.g., Word, Excel, and PowerPoint)
Ability to work both independently and in a team environment
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Customer Service Representative (CSR) is the frontline representative who processes transactions and introduces bank’s products/services at the teller line. The candidate will demonstrate East West Bank’s Vision, Mission, and Values through words and actions. You will enhance customer satisfaction by warmly greeting customers, consistently engaging and connecting with customers.
Duties (not limited to)
- Demonstrate East West Bank’s Vision, Mission and Values through words and actions
- Process teller transactions accurately and efficiently by following operation policies and procedures.
- Comply with Bank policies and procedures, including but not limited to the Bank Secrecy Act, Gramm-Leach-Bliley (Private) and Fair Lending regulations when referring accounts, maintaining profiles, and conducting financial transactions.
- Enhance customer satisfaction by warmly greeting customers, consistently engaging and connecting with customers, using customer’s name throughout transactions and using rapport building conversation when conducting teller transactions.
- Identify customer’s needs by listening and observing customer transactions and historical information.
- Inform customers about the features and benefits of Bank’s products/services based on customer’s financial needs.
- CSRs can team up with Retail Branch Manager (RBM), Retail Assistant Branch Manager (RABM) or Premier Banker (PB) to close the sale after customer is acknowledged to accept the product/service offer.
- Strengthen business partnership to provide optimal customer experience and maximize sales opportunities to retain and grow profitable customer base by working closely with RBM, RABM, or PB.
- Willing to work flexible or extended working hours to meet business needs.
Qualifications/Requirements
- At least 6 months of recent customer service experience
- At least 6 months of recent cash handling experience
- Bilingual Mandarin and Cantonese preferred
- Previous teller and new accounts experience in a banking institution a plus
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
East West Bank is an Equal Opportunity Employer
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
East West Bank is headquartered in Pasadena, California. NASDAQ: EWBC. Website: https://www.eastwestbank.com.
Position Description
With an emphasis on commercial real estate banking experience, East West Bank is seeking a seasoned credit officer with outstanding executive presence and a hands-on management style who can operate effectively in a fast pace environment. The successful candidate will bring proven credit skills combined with an effective business acumen in economy and industries throughout the U.S market. East West Bank is seeking a special individual who can prudently grow and support its Commercial Real Estate (CRE) and Construction business lines.
This person will be responsible for a significant portion of East West Bank’s CRE loan portfolio and all other counterparty and credit exposures for both new approvals and on a continuing basis in order to prevent or minimize loan losses; assist in the detection of deterioration in loan quality; and review and ensure that internal compliance objectives are met.
Strong leadership and people management skills are required – especially the proven ability to work with different business units and personalities as an effective player/coach with the ability to balance top-line and bottom-line priorities. A strong executive presence is required along with excellent presentation and communication skills, as well as a passion for the business.
As we continue expanding our business, East West Bank is adding this position to support the overall business in CRE group. The position will be based in Pasadena, California and will report to the Deputy Chief Credit Officer for CRE.
Detailed Responsibilities
- Oversee the full range of managerial duties for the loan review, compliance, collections and credit analysis functions including adherence to policies and practices of the organization and applicable regulatory and governmental agencies. Serve as primary point of contact with all such agencies in the context of all matters pertaining to Credit Risk Management.
- Review and monitor all loans for assurance of credit and collateral documentation, regulatory compliance and loan policy conformance; review technical exceptions and deficiencies; maintain reports of continued outstanding exceptions to the CCO and Senior Management.
- Identify problem loans, discuss the status of problem loans with the CCO and Senior Management and identify loans meeting non-accrual or charge-off criteria.
- Responsible for content and ownership of Credit Policies in CRE and other related policies. Evaluate and recommend policy changes based on compliance or loan reviews and the dissemination of other pertinent facts.
- Other Job Functions (duties that occur infrequently or on an inconsistent basis but are still important, e.g. specialized regulatory reports on an ad hoc basis)
Qualifications
- The ideal candidate will have 10+ years’ Credit Risk Management experience in CRE and Construction loans
- The candidate should have experience in balancing credit risk perspective while taking into the commercial perspective into consideration. The candidate is expected to communicate effectively with Senior Management and with colleagues across the organization.
- Must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
- Strong Credit Analytical skills
- Strong written and verbal communication Skills
- Excellent partnership and management Skills
- Personal effectiveness/credibility
- Problem solving/analysis
- Presentation skills
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
This role will provide portfolio management associated with transactions and loans generated by unit 302. Will be responsible for opening deposit accounts and customer service related to accounts. Other job responsibilities will include assistance with collecting and reviewing due diligence associated with loans, ongoing portfolio monitoring including collecting and reviewing financial information.
Job Duties
- Ability to open deposit accounts
- Perform deposit account maintenance, process daily transactions requested by external and/or internal clients
- Collecting and reviewing loan due diligence
- Monitoring loan portfolio; requesting and collecting tickler items
- Financial spreading
- Assist in loan closings
- Interaction with clients on a regular basis
- Perform other duties as assigned
Qualifications
- High school required, Bachelors preferred
- Minimum of 3 years experience with deposit accounts
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Each team member must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
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Knowledge of Argo, Synergy, DCI, IBS, Estatement, Vision Archive, Excel and Word
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Outstanding customer service and communication skills
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Job Description:
- Responsible for coaching and developing Licensed Bank Employees.
- Responsible for increasing the pipeline of qualified referrals. Provide frequent and accurate funding projections and ensure monthly goals are achieved.
- Provide leadership in driving the performance of the branches by working directly with Regional Managers, Branch Managers and business partners across various business units and product types to improve referral process efficiency with focus on developing and enhancing cross sell culture.
- Collaborate with business partners to develop, communicate and implement effective campaign/program strategy for the branches.
- Provide consistent and regular training and development opportunities for Licensed Bank Employees to incorporate best practices across branch network.
- Responsible for integrating sales strategy and service strategy, and the customer experience into retail banking
- Perform other duties as assigned
Qualifications/Experience:
- 10+ years of relationship management experience; 5+ years of leadership or management experience
- Leadership and management experience will be determining factors in selection. Successful candidate will be articulate and possess leadership capability.
- Extensive knowledge and understanding of financial services industry including both asset and practice management
- Strong analytical skill and problem solving skill with the ability to research and find the root cause of the problem and able to provide recommendations with solutions
- Strong written, verbal and presentation skills with the ability to convey ideas clearly to all levels – executive to front lines
- Ability to work effectively in a team environment and across all organizational levels
- Must be able to take initiative, adaptable, and multi-task to meet deadlines.
- Flexibility with traveling
East West Bank is an Equal Opportunity Employer
#CB
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Recognized by Forbes as the 5th best bank in America, East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over $37.2 billion (as of December 2017) in assets and 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China. East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity. Our understanding of cultural and business practices on both sides of the Pacific is enabling a new generation of customers to seamlessly scale their business and investment opportunities between East and West.
The East West Bank Pathways Internship Program aims to recruit top talent, develop and launch them into a rewarding and successful career at East West Bank. Interns will have the opportunity to get direct exposure to the inner workings of a bank across both retail and business banking.
Through a combination of on-the-job training, formalized feedback and mentoring, interns will gain hands-on experience in working with directly with bank customers and enhancing customer satisfaction while demonstrating East West Bank’s Vision, Mission and Values.
The program is a full-time program for Summer 2018. Upon successful completion of the summer program, interns will be eligible for potential full-time opportunities with the Bank post-graduation.
Job Responsibilities:
- Identifying and selling East West Bank products and services beneficial to customer needs
- Becoming knowledgeable about the Bank’s services and offerings
- Supporting the retail banking team with day to day activities
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Job Qualifications:
- Currently enrolled in a Bachelor’s program with the applicable concentration in Business, Economics, Accounting, Finance, or Communications with a minimum GPA of 3.0.
- Previous customer service experience preferred
- Motivated to learn about the banking industry in both the U.S. and Greater China markets
- Strong communication, relationship building and organizational skills
- Basic knowledge of accounting, financial statements and general business / economics analysis gained through college coursework
- Adaptable to change; collaborative
East West Bank is an Equal Opportunity Employer
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Customer Service Representative (CSR) is the frontline representative who processes transactions and introduces bank’s products/services at the teller line. The candidate will demonstrate East West Bank’s Vision, Mission, and Values through words and actions. You will enhance customer satisfaction by warmly greeting customers, consistently engaging and connecting with customers.
Duties (not limited to)
- Demonstrate East West Bank’s Vision, Mission and Values through words and actions
- Process teller transactions accurately and efficiently by following operation policies and procedures.
- Comply with Bank policies and procedures, including but not limited to the Bank Secrecy Act, Gramm-Leach-Bliley (Private) and Fair Lending regulations when referring accounts, maintaining profiles, and conducting financial transactions.
- Enhance customer satisfaction by warmly greeting customers, consistently engaging and connecting with customers, using customer’s name throughout transactions and using rapport building conversation when conducting teller transactions.
- Identify customer’s needs by listening and observing customer transactions and historical information.
- Inform customers about the features and benefits of Bank’s products/services based on customer’s financial needs.
- CSRs can team up with Retail Branch Manager (RBM), Retail Assistant Branch Manager (RABM) or Premier Banker (PB) to close the sale after customer is acknowledged to accept the product/service offer.
- Strengthen business partnership to provide optimal customer experience and maximize sales opportunities to retain and grow profitable customer base by working closely with RBM, RABM, or PB.
- Willing to work flexible or extended working hours to meet business needs.
Qualifications/Requirements
- At least 6 months of recent customer service experience
- At least 6 months of recent cash handling experience
- Previous teller and new accounts experience in a banking institution a plus
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
East West Bank is an Equal Opportunity Employer
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Duties( not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution •Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Qualifications/Requirements
- At least one year of recent customer service experience
- At least one year of recent cash handling experience
- At least one year of previous teller experience
- At least one year of previous new accounts experience in a banking institution
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
East West Bank is an Equal Opportunity Employer
#CB
-
For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a Premier Client Service Associate.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market. As a valuable East West Bank team member, your duties (not limited to) will include:
- Provide and perform operational support and administrative functions as directed by the Premier Client Service team
- Interaction with external customers and internal departments via phone, email, and/or in person
- New account openings, account maintenance, filing/ document scanning, researching, etc.
Qualifications/Requirements:
- Excellent customer service skills
- Strong communication skills (verbal and written)
- Ability to work well in independently as well as in a group environment
East West Bank is an equal opportunity employer.
#CB
-
For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Duties( not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution •Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Qualifications/Requirements
- At least one year of recent customer service experience
- At least one year of recent cash handling experience
- At least one year of previous teller experience
- At least one year of previous new accounts experience in a banking institution
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a BSA Training Coordinator. The BSA Training Coordinator will support BSA training responsibilities.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
This position will analyze the credit status and the financial status of the Bank's clients and will analyze the financial records like earnings, savings, payments and purchase of the Bank's clients. The Relationship Associate will provide recommendations about other useful financial activities and further plans.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money
- Prepare reports that include the degree of risk involved in extending credit or lending money
- Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity
- Complete loan applications, including credit analyses and summaries of loan requests, and submit to loan committees for approval; generate financial ratios, using computer programs, to evaluate customers' financial status
- Compare liquidity, profitability, and credit histories of establishments being evaluated with those of similar establishments in the same industries and geographic locations.
- Analyze financial data such as income growth, quality of management, and market share to determine expected profitability of loans
- Underwriting, credit monitoring, and portfolio management of commercial banking relationships for retention and expansion of existing client relationships
- Analyze financial data to determine the merits of loan requests
- Recommend structure as well as identifying cross selling/referring opportunities of other services
- Performs other duties as assigned
- Qualifications/Requirements:
- Bachelor's Degree in Accounting, Business or Finance
- 3 years of professional experience
