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East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.
We are currently seeking a Customer Service Center Specialist.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Respond to customer inquiries regarding bank products and services, transaction requests and account maintenance related to their account.
- Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner reflecting positively on East West Bank.
- Complete banking transactions and offer self-service bank products and services (e.g. Online Banking and Mobile Banking).
- Obtain a comprehensive knowledge of all East West Bank products and services as well as general information required to answer customer questions, support customer inquiries about our online banking.
- Troubleshoot various problems and properly escalate to management as needed.
- Other duties as assigned by management. Other projects as assigned.
Qualifications/Requirements:
- Some college preferred, high school graduate or equivalent required.
- Requires at least 1-2 years call center or retail experience in a banking and/or customer service environment.
- Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills.
- Must be able to troubleshoot and resolve customer concerns.
- Must have strong PC, proficiency with Windows based applications and excellent math aptitude.
- Ability to work independently and efficiently in a fast paced environment.
- The candidate must be punctual, maintain a good attendance record, and able to work flexible hours and days.
East West Bank is an equal opportunity employer. #CB
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East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Bilingual Mandarin or Cantonese
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
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East West Bank is seeking a In Store Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
-
East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.
We are currently seeking an Customer Service Lead. This position will assist customers at the Branch or over the phone with their financial needs such as cash withdrawals, deposits, transfers and loan payments. Supervises Customer Service Representative and provides guidance and approvals as needed.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Customer facing support to provide financial products and services for branch customers in a wide range of banking products and services including safe deposit box management, merchant/vault and ATM processing; foreign currency exchange
- Provides access and information to customers about the many products and services East West Bank offers
- Refers customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross sell bank products
- Resolves escalated client complaints/issues promptly and effectively
- May assist Manager in training customer services representatives to effectively identify quality referral opportunities and to provide ongoing training regarding sales campaigns, compliance and other bank wide communication as needed
- Performs other duties as assigned.
Qualifications/Requirements:
- High school diploma or general education degree (GED)
- 2 or more years of Customer Service, Teller or Sales experience within the Banking and/or Financial Service industry
- Strong working knowledge of branch operations required
- Familiarity with standard branch technology and teller equipment
- Strong problem solving, decision-making and customer service skills
- Ability to follow standard operating policies and procedures
East West Bank is an equal opportunity employer.
#CB
-
East West Bank is seeking a In Store Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
-
East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Bilingual Mandarin or Cantonese
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
-
East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Bilingual Mandarin or Cantonese
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
-
East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
-
East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.
We are currently seeking a Branch Manager. This position is responsible for business development and sales of bank products. Manages the branch and ensures effective management and that annual branch goals are met. Provides exceptional customer service to all clients. Partners with other product managers to refer other bank products to business partners. Maintains adherence to all policies and procedures to ensure compliance.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Plans, coordinates and monitors the overall activities and operations of a full service branch office, including tracking and monitoring sales and customer service performance against established plans and objectives
- Communicates with existing and potential customers in the branch and through outside solicitation efforts to introduce products and services to new consumers and commercial business
- Solicits customers, businesses, community, and civic organizations to generate new business; Conducts sales, service and products training to staff
- Develops branch business plan to ensure maximum profitability for targeted banking products
- Ensures that procedures for custody and control of assets, records, loan collateral, and securities are performed
- Prepares financial and regulatory reports required by law, regulations, and senior management
- Represents the bank at community functions and to community organizations to market and to promote bank’s products and services
- Oversees performance management of branch staff; Manages one or more subordinate supervisors who supervise other employees throughout the branch.
- Carries out supervisory responsibilities in accordance with the organization’s policies, procedures and applicable laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Performs other duties as assigned
Qualifications/Requirements:
- Bachelor’s degree required
- 5 Years of functional/professional experience
- 3 Years of supervisory or managerial experience
- Three to five years related experience and/or training including strong commercial lending or product knowledge.
- Ability to read, analyze, and interpret balance sheets.
- Ability to effectively present information and respond to questions from groups of managers, staff, customers, and the general public.
East West Bank is an equal opportunity employer.
#CB
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East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.
East West Bank’s Technology and Life Science group is currently seeking a Credit Analyst. This position will be responsible for underwriting of CCR, CCCM, process renewal, waiver, amendment and spreading including interacting with customers, venture capital firms, and private equity investors.As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Prepare credit memorandums (CCR and CCCM) to be submitted to senior management team with comprehensive analysis for prospective and existing technology, life sciences, and healthcare clients.
- Assist with portfolio management, including reporting monitoring and updating internal reports and compliance programs (e.i. ONTRACK and DCI).
- Support senior officers in all aspects of underwriting and closing deals.
- General Support of C&I Portfolio Team (i.e. Spreading Financials, due diligence search, funding and documentation process and coordinating with back office, external counsel and other counterparts).
- Demonstrate sales skills as it relates to identifying new sales and service opportunities in supported portfolios.
- Work with venture capital and private equity investors for our portfolio companies.
Qualifications/Requirements:
- Bachelors degree in Accounting, Finance or Business Administration
- Minimum 2-3 years of experience; preferred to be credit trained or equivalent based on experience in financial modeling and analysis
- Efficient in use of commercial loan systems
- Complete understanding of regulatory compliance regarding commercial lending
- Flexible and adaptable to a dynamic environment
East West Bank is an Equal Opportunity Employer
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East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Bilingual Mandarin or Cantonese
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
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East West Bank is seeking a Part Time Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Bilingual Mandarin or Cantonese
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
-
East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.
We are currently seeking a Business Relationship Manager. The Business Relationship Manager (BRM) strategically collaborates with Commercial Lending Business Partners, Private Banking, Retail Regional Managers, and/or Branch Managers to execute sales strategies. Through robust external sales plans, the BRM is expected to expand customer base, to grow assets, loans and deposits, and to increase profitability by leveraging East West Bank’s products and services.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Achieving quarterly/annual goals through business generation of C&I, CRE, Multifamily, Mortgages, SBA, Treasury Management, Deposit, Investment, international and other commercial and consumer products offered through East West Bank.
- Collaborating with Regional Manager and or Branch Manager to develop and to implement customer centric strategic marketing plans and generating new business through prospecting, outside calling, networking, and referrals.
- Maintaining and applying a thorough understanding of the bank’s credit policy, client eligibility and all necessary business practices to ensure the submission of accurate and complete commercial and consumer loan packages.
- Actively participating in local and regional business functions.
- Providing management with input regarding current policies and practices of competition, when appropriate.
- Coordinating and organizing targeted campaigns and events.
Qualifications/Requirements:
- Bachelor’s Degree preferred
- 5+ years in commercial lending and/or private banking with proven successful sales track record.
- Strong understanding of C&I Loan, SBA Loan and/or industry-focused lending.
- In-depth knowledge of banks, credit, and deposit products. Experiences in international activities between U.S. and Greater China preferred.
- Strong analytical, marketing/sales, consulting and negotiating skills.
- Strong written and verbal communications.
- High energy, results-oriented and work well in a team environment.
East West Bank is an equal opportunity employer.
#CB
-
East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Bilingual Mandarin or Cantonese
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
-
East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China — East West Bank is committed to helping their customers' enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity,
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
-
East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China — East West Bank is committed to helping their customers' enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity,
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
-
East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.
East West Bank is currently seeking a Credit Analyst. This position will be responsible for underwriting of CCR, CCCM, process renewal, waiver, amendment and spreading including interacting with customer on an as needed basis
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Support Relationship Manager on modelling, loan underwriting and closing.
- Able to demonstrate moderate to superior skills in financial statement spreading and the evaluation of projections
- Assist in accurately risk-rating loans/credits.
- Evaluate both cash-flow and collateral-based loans/credits.
- Performs all duties of complex routine administrative upkeep of portfolios for Relationship Manager
- Understand credit policy and procedures
- Demonstrate sales skills as it relates to identifying new sales and service opportunities in supported portfolios
- Deal with all areas of the bank and all customer types to accomplish the needs of clients
Qualifications
- 3 - 6 years of commercial banking experience preferred
- Bachelor degree required - Finance or Accounting major preferred
- Good knowledge of the financial institution's commercial and consumer lending procedures
- Demonstrate strong communication skills, team work oriented, take initiatives and a self-starter.
- Flexible and adaptable to a dynamic environment
-
East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.
East West Bank is currently seeking a Credit Analyst. This position will be responsible for underwriting of CCR, CCCM, process renewal, waiver, amendment and spreading including interacting with customer on an as needed basis
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Support Relationship Manager on modelling, loan underwriting and closing.
- Able to demonstrate moderate to superior skills in financial statement spreading and the evaluation of projections
- Assist in accurately risk-rating loans/credits.
- Evaluate both cash-flow and collateral-based loans/credits.
- Performs all duties of complex routine administrative upkeep of portfolios for Relationship Manager
- Understand credit policy and procedures
- Demonstrate sales skills as it relates to identifying new sales and service opportunities in supported portfolios
- Deal with all areas of the bank and all customer types to accomplish the needs of clients
Qualifications
- 3 - 6 years of commercial banking experience preferred
- Bachelor degree required - Finance or Accounting major preferred
- Good knowledge of the financial institution's commercial and consumer lending procedures
- Demonstrate strong communication skills, team work oriented, take initiatives and a self-starter.
- Flexible and adaptable to a dynamic environment
-
East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Bilingual Mandarin or Cantonese
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
-
East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Duties (not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifies fraudulent activity to prevent potential losses and follows bank policies and procedures
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Provides solutions to help meet customers financial goals through customer referrals and cross selling of banking products
- Responds to customer questions and concerns
- Performs duties as assigned
- Developing new customer relationships and opening new accounts for customers Qualifications/Requirements
Qualifications:
- High School Diploma or GED required
- 1+years of professional experience
- Strong cash handling, customer service, and computer experience required
- Bilingual Mandarin or Cantonese
- Desire to help others
- Good listening and problems solving
- Strong attention to details and computer skills
- Professional and courteous communications kills
- Previous cash handling experience a plus
East West Bank is an Equal Opportunity Employer
#CB
