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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
The GTS Operations Strategic Initiatives Manager is responsible for effectively executing Global Operations strategic initiatives relating to Global Transaction Services (GTS) improving the customer experience.Planning and developing Project Management activities, Product Migrations, Product enhancements, new product roll outs including; research analysis and process design. Identifying efficiencies and resolving enterprise systemic issues across all GTS Operations departments requires a creative and innovative approach. The associate is responsible for coordinating activities tied to our overall business strategy.Supporting the management team by gathering and reviewing business requirements for automation and process design are key to implement scalable solutions. Presenting to senior management current trends and developing a story behind the statistics when relevant. Excellent communication skills and the ability to influence senior management are essential. Ability to organize and coordinate multiple assignments and follow through to completion. Must be independent and able to work with no supervision.
Responsibilities
- Work as the primary focal point with corporate strategy office, Deal teams, Product Management and Global Operations Partners on strategic initiatives.
- Implement strategic initiatives with the purpose of resolving Identified systemic issues and managing sustainable growth with a high degree of customer focus.
- Liaison between business users and IT/GTS Product teams participating in the development of business requirements.
- Develop conclusions and recommendations, document reporting, and delivering Senior Management presentations.
- Demonstrates knowledge of and is sensitive to the current regulatory environment; adheres to the Banks Risk Vision, and risk management policies and programs; recognizes and proactively addresses risk (including but not limited to those associated with Bank Secrecy Act, anti-money laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy); identifies and appropriately manages risk.
- Manage GTS Operations Budget
- Must have strong skills of Microsoft access, excel, word, and power point
- Perform other duties as assigned Other Job Functions (duties that occur infrequently or on an inconsistent basis but are still important, e.g. specialized management reports on an ad hoc basis)
Qualifications
- Bachelor degree required, Masters or above preferred.
- At least 7 years of banking operations experience.
- Ability to effectively communicate to various levels in the organization
- Creates an environment that motivates and inspires associates
- Ability to build team cohesiveness to achieve results
- Ability to promote a shared vision and customer focus
- High organization and planning skills
- Ability to self start, work independently and be versatile in a dynamic environment
- Highly skilled at relationship building within project and across the organization
- Ability to drive results through accountability
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Sr. Loan Administrator who will be responsible for performing the tasks relative to loan documentation, closing, funding, documentation support, and callback of loans booked, while serving as the internal and external liaison between Loan Servicing and third-party closing agents, including attorneys. Perform all other financial tasks related to the Portfolio such as; advances, LIBOR rollover, paydowns, etc. Ensure that loan documentation, closing, and servicing meet all regulatory and legal requirements. Additionally, the Sr. Loan Administrator will provide on-going training and guidance to other members of the Loan Administration Team.
- Perform due diligence including review of business entity documents; such as Corporations, Partnerships, LLCs
- Act as liaison between Escrow, Title, Attorneys and all interested parties to coordinate documentation, funding and closing of Commercial Loans including but not limited to; CRE, C & I, Capital Markets, and Private Equity Loans.
- Review all Closing Documents prepared by Counsel with receipt of consistency letter in accordance to the credit approval and compliance with conditions precedent to closing. Ensure appropriate credit approvals and completeness in accordance with established Bank Policy and Procedures.
- Initiate disbursement, prepare wire instructions and book loans and commitments into the FIS loan accounting system with ability to determine there are no material exceptions prior to funding
- May Prepare Loan Documents on LaserPro in accordance with Bank Policy and according to the terms of the approved credit and work with internal legal on the most complex and non-standard requests
- May prepare Lender's Instructions
- Perform callback on loans closed and booked by others to ensure data quality
- Perfect all Collateral including but not limited to; Real Estate, Equipment, Blanket Liens, Cash, Securities, etc.
- Follow up on post-closing exceptions and receipt of original documents
- Prepare loan file for Scanning
- Perform ongoing maintenance and financial activity on the loan portfolio with ability to determine appropriate approval and availability of funds
- May provide guidance and mentoring to Loan Administration team mates
- May assist in creating/establishing procedures in support of the Loan Administration Team
- Perform other duties as assigned
Qualification
- 3 years of Loan Administration experience; 3 years of experience as a loan documenter or loan closer.
- Bachelor degree in Finance or Accounting (preferred) or equivalent experience.
- Each team member must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
As East West Bank expands to meet the needs of a broader base of consumers, we’re focused on going deep to rethink every element of the Digital Banking experience specifically tailored to our unique customer needs. To that end, we are launching a new digital banking business under a new brand name. For the Digital Bank, we are seeking a senior Analytics Leader for Lending Products including but are not limited to Credit Card, Unsecured Lending, Auto Financing, etc. The ideal candidate will have strong experience analyzing and providing metrics to boost digital banking experiences.
Essential Responsibilities:
- Lead Analytics & Reporting strategy, manage, coach, and develop a team of on-shore and off-shore analytics professionals.
- Analyze and provide insights for functional metrics and performance across product, marketing, customer acquisition and risk management including analytics customer attribution, next best action, targeting, product profitability, customer lifecycle value, digital platform performance, customer drop-offs, cross-sell, marketing ROI
- Develop solutions, business case presentations and action plans to drive marketing strategy; including targeting recommendations, test design, cross-sell optimization, product opportunities and cost/benefit analysis.
- Produce campaign analytics to track results of strategies deployed. Create “test” and “learn” culture through ongoing assessment of product and targeting strategies
- Financial Planning and Budgeting
- Develop and execute vision for next generation of segmentation and modeling to drive profitable portfolio growth
Qualifications/Requirements:
- Bachelor’s degree
- 15+ years of work experience establishing and managing marketing analytics in the financial services, credit card and/or payments industry
- A minimum of 10 years of functional work experience to include:
- 5+ years of leadership/managerial experience within the financial services or credit card payments
- 3+ years using statistical analysis tools
- 2+ years leading large-scale analytics projects
- 2+ years of client facing experience
Desired Characteristics:
- Bachelor's degree in Mathematics, Statistics, Database Marketing or Quantitative Analysis preferred.
- 5+ years of project management skills and experience
- Demonstrated ability to manage remotely located teams in India and the US
- Credit card marketing/analytics experience
- Strong understanding of targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred
- Digital marketing analytics experience
- Experience using open source software tools in a CRM setting
- Demonstrated success leading a team with proven track record of delivering results
- Ability to develop executable strategies, build and lead teams, articulate a clear vision, and deliver results
- Strong marketing, creative and analytical skills
- Ability to influence senior corporate decision makers
- Excellent communication skills both written and verbal
- Ability to innovate and find creative solutions to meeting business goals
- Proven ability to work independently yet as key member and contributor to a broader team
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Responsibilities
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Qualifications
- 2-4 years of recent customer service experience
- 2-4 years of recent cash handling experience
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
East West Bank is currently seeking a Senior Customer Service Representative (SCSR). These are representatives who process transactions and introduce bank’s products/services at the teller line. The candidate will demonstrate East West Bank’s Vision, Mission, and Values through words and actions. You will Enhance customer satisfaction by warmly greeting customers, consistently engaging, and connecting with customers.
Duties( not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution •Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Qualifications/Requirements
- At least one year of recent customer service experience
- At least one year of recent cash handling experience
- At least one year of previous teller experience
- At least one year of previous new accounts experience in a banking institution
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
East West Bank is currently seeking a Senior Customer Service Representative (SCSR). These are representatives who process transactions and introduce bank’s products/services at the teller line. The candidate will demonstrate East West Bank’s Vision, Mission, and Values through words and actions. You will Enhance customer satisfaction by warmly greeting customers, consistently engaging, and connecting with customers.
Duties( not limited to)
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution •Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Qualifications/Requirements
- At least one year of recent customer service experience
- At least one year of recent cash handling experience
- At least one year of previous teller experience
- At least one year of previous new accounts experience in a banking institution
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Responsibilities
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Qualifications
- 2-4 years of recent customer service experience
- 2-4 years of recent cash handling experience
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a Credit Card Analyst.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a Foreign Exchange Operations Analyst. The primary role of FX Operations Analyst is to support and oversee daily and monthly FX Operations activities. This position will be required to further develop a foundation of both FX industry knowledge, and will also be required to operationally understand Risk Management in related to FX Business.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently looking for an Credit Analyst.
Responsibilities
- Able to demonstrate moderate to superior skills in financial statement spreading and the evaluation of projections
- Support RM/PM in evaluating, recommending and managing commercial real estate bank loans and other forms of bank credit.
- Understand CRE credit policy and procedures.
- Keeps informed of current underwriting practices and assists in updating the financial institution's underwriting policies.
- Assist in accurately risk-rating loans/credits.
- Evaluate both cash-flow and collateral-based loans/credits.
- Facilitate in developing problem loan credit solutions.
- May support team portfolio sizes ranging between $50-250MM
- Responsible for audits of loan files prior to and after funding is obtained.
- Assists Loan Servicing department in maintenance of loan files, including payoffs, changes of ownership and transfers.
- Other projects as assigned
Qualifications
- 2-4 years of banking experience.
- Bachelor's degree or equivalent — emphasis in finance or accounting
- Good knowledge of the financial institution's commercial real estate lending procedures.
- Varied underwriting experience
- Familiarity with lending procedures, laws and regulations.
- Flexible and adaptable to a dynamic environment.
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking an Sr Documentation Analyst.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking an Customer Service Lead. This position will assist customers at the Branch or over the phone with their financial needs such as cash withdrawals, deposits, transfers and loan payments. Supervises Customer Service Representative and provides guidance and approvals as needed.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Customer facing support to provide financial products and services for branch customers in a wide range of banking products and services including safe deposit box management, merchant/vault and ATM processing; foreign currency exchange
- Provides access and information to customers about the many products and services East West Bank offers
- Refers customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross sell bank products
- Resolves escalated client complaints/issues promptly and effectively
- May assist Manager in training customer services representatives to effectively identify quality referral opportunities and to provide ongoing training regarding sales campaigns, compliance and other bank wide communication as needed
- Performs other duties as assigned.
Qualifications/Requirements:
- High school diploma or general education degree (GED)
- 4 Years of functional/professional experience
- 1 Year of supervisory or managerial experience
- Strong working knowledge of branch operations required
- Familiarity with standard branch technology and teller equipment
- Strong problem solving, decision-making and customer service skills
- Ability to follow standard operating policies and procedures
#CB
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.
We are currently seeking an In-Store Customer Service Lead. This position will assist customers at the Branch or over the phone with their financial needs such as cash withdrawals, deposits, transfers and loan payments. Supervises Customer Service Representative and provides guidance and approvals as needed.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Customer facing support to provide financial products and services for branch customers in a wide range of banking products and services including safe deposit box management, merchant/vault and ATM processing; foreign currency exchange
- Provides access and information to customers about the many products and services East West Bank offers
- Refers customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross sell bank products
- Resolves escalated client complaints/issues promptly and effectively
- May assist Manager in training customer services representatives to effectively identify quality referral opportunities and to provide ongoing training regarding sales campaigns, compliance and other bank wide communication as needed
- Performs other duties as assigned.
Qualifications/Requirements:
- High school diploma or general education degree (GED)
- 4 Years of functional/professional experience
- 1 Year of supervisory or managerial experience
- Strong working knowledge of branch operations required
- Familiarity with standard branch technology and teller equipment
- Strong problem solving, decision-making and customer service skills
- Ability to follow standard operating policies and procedures
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Customer Service Representative (CSR) is the frontline representative who processes transactions and introduces bank’s products/services at the teller line. The candidate will demonstrate East West Bank’s Vision, Mission, and Values through words and actions. You will enhance customer satisfaction by warmly greeting customers, consistently engaging and connecting with customers.
Duties (not limited to)
- Demonstrate East West Bank’s Vision, Mission and Values through words and actions
- Process teller transactions accurately and efficiently by following operation policies and procedures.
- Comply with Bank policies and procedures, including but not limited to the Bank Secrecy Act, Gramm-Leach-Bliley (Private) and Fair Lending regulations when referring accounts, maintaining profiles, and conducting financial transactions.
- Enhance customer satisfaction by warmly greeting customers, consistently engaging and connecting with customers, using customer’s name throughout transactions and using rapport building conversation when conducting teller transactions.
- Identify customer’s needs by listening and observing customer transactions and historical information.
- Inform customers about the features and benefits of Bank’s products/services based on customer’s financial needs.
- CSRs can team up with Retail Branch Manager (RBM), Retail Assistant Branch Manager (RABM) or Premier Banker (PB) to close the sale after customer is acknowledged to accept the product/service offer.
- Strengthen business partnership to provide optimal customer experience and maximize sales opportunities to retain and grow profitable customer base by working closely with RBM, RABM, or PB.
- Willing to work flexible or extended working hours to meet business needs.
Qualifications/Requirements
- At least 6 months of recent customer service experience
- At least 6 months of recent cash handling experience
- Previous teller and new accounts experience in a banking institution a plus
- Excellent customer service skills
- Proficiency in Word and Excel
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a Relationship Manager. This individual will be responsible for all phases of relationship marketing and management. They will examine, evaluate, authorize or recommend approval of customer applications for commercial loans.
As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Develop relationships with middle market/commercial customers
- Manage and maintain existing customer relationships
- Negotiate approved terms conditions with borrowers
- Acquire qualified referrals from existing clients and investors
- Cross sell Bank products and services
- Administer existing loan portfolios
- Extensive relationship management
- Analyze financial statements and perform underwriting duties
- Build successful relationships with retail banking partners
- Identifies and analyze potential loan markets to develop prospects for commercial loans
- Advise loan manager of external factors that may affect establishment lending policies, such as new or revised legislation and regulations
- Recommend and implement appropriate changes to establish policies and procedures
- Other duties as assigned
Qualifications/Requirements:
- 10+ years of commercial lending banking experience
- Minimum of 10 years of direct portfolio management experience
- Strong Finance background
- Strong knowledge base in Treasury, FX, and Derivative products
- Proven sales track record and strong negotiation skills
- Bachelor’s degree in banking, finance, or other related field
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
The Portfolio Manager is responsible for underwriting, credit monitoring and portfolio management of Commercial Banking relationships. Primary responsibilities include analyzing financial data to determine the merits of loan requests, recommending structure, as well as identifying cross selling/referring opportunities of other services.
As a valuable East West Bank team member, your duties (not limited to) will include:
- Assisting Relationship Manager in underwriting and managing and Structuring commercial lines, owner occupied real estate transactions, commercial mortgages according to the Bank establish guidelines and policies
- Ongoing monitoring of credit/Covenant Compliance
- Analyze and create financial loan write-ups to generate new loans.
- Manage the renewal process by working with the Relationship Manager, the client and the credit department including increase/amendment/waiver
- Partner with the Relationship Manager as the point of contact for the client; acting as a liaison to the Credit Department, the Commercial support staff and other internal business partners
- Ensure compliance with EWB regulatory and credit requirements.
- Assist in accurately risk rating loans/credits.
- Develop problem loan credit solutions.
- Work with credit analyst in reviewing existing credits
- Ensure the portfolio administration and risk management of each client relationship is in compliance with established EWB credit policy, procedure and business strategy as well as commercial and regulatory guidelines.
- As appropriate to experience, co-manage commercial relationships by analyzing financial data to determine the merits of specific loan requests, and recommend structure as well as aggressively managing the client relationship
- Responsible for credit risk and quality of the portfolio.
- Assist with due diligence/analysis with new client relationships, opportunity memos as appropriate.
- As appropriate with experience, assist in the development of junior bankers, credit analysts, and relationship associates.
- May make presentations on specific loans and participate in the bank's Loan Approval Process, recommending approval and appropriate structure of credits.
- Perform other administrative duties required for the maintenance of a portfolio of clients.
- Perform other duties and special projects as needed
Qualifications/Requirements:
- Bachelor's degree or combination of education and directly related experience
- Ideally has 5-7 years of banking experience with a minimum of 3-4 years of direct portfolio management experience
- Demonstrates strong underwriting and projection skills
- Has strong understanding of credit policy and procedures and is able to accurately risk-rate loans/credits, evaluates both cash-flow and collateral-based loans/credits
- Develop problem loan credit solutions.
- Has strong knowledge base in Treasury, FX and Derivative products and have demonstrated abilities in coordinating the resources of the bank to bring effective full service solutions to the company.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
East West Bank is currently seeking a Portfolio Manager in Houston, for its Energy Finance Group. This role is responsible for underwriting, credit monitoring and portfolio management of Energy Banking relationships to achieve efficiencies and quality of the process and product, retention and expansion of existing client relationship and net growth in relationships. The position will work closely with the energy team management, lenders, petroleum engineer technicians, bank engineers and energy clients in a “consultative” approach. Primary performance responsibilities include analyzing financial data to determine the merits of loan requests, preparing and/or overseeing underwriting memorandums, coordinating collateral evaluation with consultants and personnel, as well as identifying cross selling/referring opportunities of other deposit services.
Job Duties:
- Manages and oversees loan/deposit portfolios.
- Perform underwriting, monitoring, reporting and forecasting for energy loans.
- Assist with due diligence/analysis with new client relationships, opportunity memos as appropriate
- Demonstrates solid energy finance product understanding and an excellent understanding of risk profiles in energy borrower's operations and general industry knowledge.
- May make presentations on specific loans and participate in the bank's loan approval process, recommending approval and appropriate structure of credits.
- Partner with the Relationship Manager as the point of a contact for the client; acting as a liaison to the Credit Department, Energy support staff and other internal business partners.
- Ensure the portfolio administration and risk management of each client relationship is in compliance with established EWB energy credit policy, procedure and business strategy as well as commercial and regulatory guidelines.
- Perform other administrative duties required for the maintenance of a portfolio of clients. Participates in community and business functions/groups to ensure a positive image for the bank within the region's marketplace.
- Manage the borrowing base and renewal process by working with the Relationship Manager, client and credit department.
- Perform other duties and special projects as needed.
Qualifications:
- A minimum of a Bachelor degree in Finance, Management or a related field.
- Preferred completion of a corporate or other formal credit training program.
- 15+ years of relevant experience with a minimum of 8 years of direct portfolio management.
- Strong communication skill set and ability to positively effect a collaborative team environment.
- Strong understanding of credit policy and procedures and is able to accurately risk-rate
- Loans/credits, evaluates both cash-flow and energy collateral-based loans/credits.
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
Responsibilities
- Cashing checks, processing deposits, withdrawals, transfers and loan payments
- Documenting larger deposits using Currency Transaction Reports
- Identifying and selling East West Bank products and services beneficial to customer needs
- Addressing customer questions/concerns referring to appropriate internal resources for resolution
- Identifying fraudulent activity to prevent potential losses to the Bank
- Developing new customer relationships and opening new accounts for customers
Qualifications
- 2-4 years of recent customer service experience
- 2-4 years of recent cash handling experience
- Excellent customer service skills
- Proficiency in Word and Excel
- Must have reliable transportation
- Must be able to work on weekends
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For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
