• Loan Servicing Specialist IV

    Location US-CA-El Monte
    Job ID
    Position Type
  • Introduction

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi - cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees' potential for career advancement. 


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $41 billion, we've ranked among the 30 largest banks in the United States. And since 2010, we have been recognized by Forbes as one of the top 15 best banks in America. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    The Loan Servicing Specialist IV is responsible for the more complex activities within Loan Servicing with all related research and compliance with applicable laws and regulations.  The position may be responsible for Loan Sales/Purchases and its Investor Reporting.  The position may include responsibilities for the troubled debt transaction processing including restructuring, charge-off, non-accrual and shadow accounting.  Responsibilities include research and monitoring in any of the activities relating to Loan Servicing such as; Tickler Monitoring, Credit Bureau reporting and disputes, loan restructuring, IRS reporting, etc. 


    • Process all activities related to Loan Sales and Purchases, this includes but is not limited to booking of the transactions, establishing premium or loss, perform on going G/L reconciliation and remittance with all investor reporting.
    • Process charge-off entries and its related entries to ensure proper shadow accounting in the bank’s G/L and loan recoveries.
    • Monitor on-going Loan ticklers and process necessary transactions and maintenance to ensure data integrity and proper accounting for the loan terms and conditions.
    • Monitor on going exception reporting related to Fees, Billing, loan structure, Credit Bureau reporting, etc.
    • Research complex transactions related to activity impacted by highly regulated processes, such as; SBA, Credit Bureau reporting, Accounting principles, etc. . 
    • Respond to all customer inquiries with dispute to Credit Bureau, and other elements related to the loans.
    • Reconstruct loans with customer and/or relationship manager dispute.
    • Provide guidance to junior loan servicing specialist to process loan adjustments or may process upon research result.
    • Provide guidance and training to other Loan Servicing Specialist
    • Provide guidance to System Administrator to ensure bank control has proper set up for fees, Note Type, Credit Bureau Reporting, etc. for proper reporting and servicing of loans.
    • Create Management reports as requested
    • Review existing procedures and enhance/create as necessary to ensure on going compliance
    • May provide User Acceptance Testing on the loan System based on new products and/or processes
    • Work on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.
    • Maintain knowledge for all regulatory requirements applicable to the job, this may include and is not limited to; Bankruptcy, SCRA, FCRA, BSA/BO, etc. and ensure compliance with all applicable procedures, State and Federal laws.
    • Perform other duties as assigned


    • Bachelor Degree in Finance or Accounting Degree preferred, or equivalent work related experience
    • Minimum 7 years of experience in the Loan Servicing Industry
    • Knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
    • Knowledge of Credit Bureau Reporting
    • Loan system experience required
    • Proficient in Microsoft Office with advanced Excel skills required
    • Excellent written and verbal communication skills required
    • Good organizational, analytical and problem solving skills
    • Ability to handle multiple tasks with excellent attention to detail
    • Ability to organize and maintain a high volume work environment
    • Ability to adapt quickly to changes and perform in a fast paced environment
    • Ability to build effective relationships as needed to effectively address issues and obstacles


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