• Mortgage Post Closing - Team Lead

    Location US-CA-El Monte
    Job ID
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    East West Bank is seeking a Mortgage Post Closing - Team Lead. The Mortgage Post Closing – Team Lead who would be responsible for the operations oversight associated with the post-closing and loan delivery of residential mortgage loans and provide support to department Manager.


    • Provide oversight and direction to the team regarding daily assignments for newly originated mortgage loans to ensure department SLA’s are completed timely.
    • Monitor daily reporting for post-close reviews on newly originated loans and modifications through a data field validation process to ensure data integrity is maintained for consumer loan documents.
    • Monitor all data used in the loan underwriting including all data passed to loan servicing system to ensure accurate results
    • Provide information and training to the team. Communicate changes in procedures, policies and guidelines helping to interpret and clarify their meanings and intended usage.
    • Perform ongoing, structured, and rigorous testing of key procedures and controls within business units; working with the department manager, develop, draft and implement new testing scripts
    • Analyze and report to management on loan quality and boarding issues
    • Ensure QC audit review qualities are within acceptable risk parameters
    • Required to be current on all company policies and practices and knowledgeable of all industry specific related CFPB regulations to ensure proper review
    • Participate in Mortgage Operations initiatives to improve efficiency and customer service
    • Assists in special projects and other duties as assigned


    • BS/BA preferred, or equivalent work related experience
    • Minimum 7 years of mortgage lending experience
    • Fannie Mae/Freddie Mac and Encompass experience preferred
    • Knowledge of LPS (Blacknight) and Imaging system preferred
    • Proficient in Microsoft Office with advanced Excel skills
    • Familiarity with Mortgage Loan Documents required
    • Good written and verbal communication skills
    • Demonstrated understanding of controls and risk
    • Good organizational, analytical and problem solving skills with attention to detail
    • Ability to adapt quickly to changes and perform in a fast paced environment
    • Ability to build effective relationships as needed to effectively address issues and obstacles
    • Excellent problem solving and decision making skills
    • Experience with statistical and analytic concepts
    • FIS and LPS system knowledge preferred


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