• Centralized Processing Operations Manager

    Location US-CA-El Monte
    Job ID
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    We are currently seeking a Centralized Processing Operations Manager. The Centralized Processing Ops Manager is responsible to manage all aspects of the Centralized Processing department. Responsible for ensuring that all aspects of this back office department are handled efficiently, timely and accurately in accordance with the Bank's established policies and procedures and all governmental rules, regulations and laws pertaining to the functions performed in this department.


    • Ensures the department functions are processed efficiently and Staff adheres to policies, procedures, and in compliance with Regulations. Ensures each team member follows procedures and incorporates current mandates and revisions to procedures as required through Regulations.
    • Follow-up on internal audit requests as scheduled and monitor throughout year to ensure policies and procedures are updated and adhered to.
    • Assist employees by answering questions, addressing customer/employee concerns, interacting with customers (by phone or in written communication). The Manager resolves issues or concerns within his/her authority and escalates issues beyond his/her authority to the immediate Manager or appropriate individual or department within the Bank.
    • Analyze operations of the department for effectiveness and identify consolidation or redistribution of duties as a result of the efficiencies gained from manual process changes and/or systems.
    • Works with immediate Senior Vice President Manager to establish and implement a business plan for the Centralized Processing department that meets the Bank's short and long-term goals.
    • Responsible for supervising and coordinating duties and work functions in the Centralized Processing department which includes, but not limited to: Exceptions Desktop Non-Post, Overdraft and Stop Payment processing, Chargebacks, ACH & POS/ATM Reg E Disputes, POD Adjustments, Cash Vault Balancing, Correspondent Bank Adjustments, Foreign Item Collection, Bank by Mail, In-house Lockbox processing etc.
    • Coach and provides positive feedback to employees on expectations, accomplishments and performance, including problem areas. Ensures staff is properly trained in all aspects of their respective jobs. Ensures staff is adequately cross-trained for minimal interruption in customer's service expectations.


    • Back Office Operations, Accounting and Legal Department Compliance Management and experience within a banking institution is required. BSA experience is desirable. The candidate must exhibit exceptional leadership, strong communication and problem-solving skills. Must seek ways to optimize processes and risk within our organization; must be dynamic, team player, proactive and must be service oriented with a sense of urgency
    • The Manager works closely with the Legal Department/Compliance Management and other Department Manager
    • 10+ years of Back Office (REG E claims, Return Item Processing, Check Adjustments, ACH Exceptions and Cash Vault and Research, etc.) experience is a must
    • 10+ years Risk or Fraud and BSA banking and/or financial industry experience is a must
    • Legal Process (subpoenas/Levies)
    • Thorough knowledge of banking regulations
    • Bachelor's degree required
    • Certified Financial Crimes Specialist (CF) Certified Fraud Examiner (CFE) preferred 
    • Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
    • Must have managed at least 20 team members, a manager and/or a supervisor


    • Analytical and Systems Thinking
    • Judgment
    • People Leadership, Collaborative/People Skills
    • Communication
    • Initiative
    • Integrity/Dutifulness (Play by the rules)


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