• Loan Operations Senior Analyst

    Location US-CA-El Monte
    Job ID
    Banking Operations/Back Office
    Position Type
  • Introduction

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi - cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees' potential for career advancement. 


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $41 billion, we've ranked among the 30 largest banks in the United States. And since 2010, we have been recognized by Forbes as one of the top 15 best banks in America. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    The Senior Quality Assurance Analyst responsibilities include identification of risk and remediation, performing Quality Assurance (QA) reviews and preparing internal QA reports reflecting the results of the work performed. Responsibilities include testing of Loan Operations units with focus on compliance/regulatory and operational processes including identifying process gaps, root cause analysis and remediation recommendation. This position will also have responsibility for Process Improvement and Project Management.






    • Perform self-testing for all compliance/regulatory and operational Loan Operations processes and internal audit and compliance exceptions including identifying process gaps, root cause analysis and remediation recommendation.
    • Create attributes for compliance/regulatory and operational processes
    • Collaborate with Loan Operations Managers and perform walk through with assigned employees to obtain a full understanding of their operational processes
    • Use spreadsheets and databases to maintain detailed records
    • Recommend necessary changes within the Loan Operations processes and applicable policies due to changes in lending requirements
    • Work with Quality Assurance Manager to create and validate remediation plans
    • Quality Assurance liaison with Compliance and Internal Audit
    • Provide updates and training to staff on new process improvements
    • Provide Project Management oversight for process improvement
    • Work as a Back Up to Quality Assurance Analyst for centralizing and standardizing the Loan Operations Procedures and Forms Control including maintaining Inventory Listing, management of QA mailbox including assigning of procedure/form #s and uploading of all procedures into Bank’s Intranet site
    • Assist Loan Operations Managers with procedure writing
    • Provide assistance to Quality Assurance Analyst(s) as needed
    • Perform all other duties as assigned by the manager.


    • Bachelor Degree in Finance, Accounting, Business Administration, Mathematics, Computer Science or Economics or equivalent work experience
    • Minimum 5 years of experience in the commercial and/or residential loan operations industry
    • Minimum 3 years in a quality assurance role, compliance, audit and/or process design role within the loan operations business
    • Strong verbal and written communication skills
    • Strong Analytical Skills
    • Project management skills
    • Ability to recommend new processes
    • Good knowledge and understanding of controls and risk
    • Advanced experience with Microsoft suite of office products, including Word, Excel, PowerPoint & Visio
    • Excellent problem solving and decision making skills
    • Experience with statistical and analytic concepts
    • FIS and BlackKnight system knowledge preferred



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