• Assistant Branch Manager

    Location US-GA-Atlanta
    Job ID
    2018-6210
    Category
    Branch Banking
    Position Type
    Full-Time
  • Overview

    East West Bank is currently seeking an Assistant Branch Manager (ABM) who will be responsible for supporting the Branch Manager (BM) in leading a branch team to achieve sales, service and operational excellence. The ABM will assist in building and expanding commercial and retail sales relationships along with being accountable for branch sales results. The ABM will also assist in mentoring and developing branch operations staff.

    As an East West Bank employee, you will be part of a growing organization that provides career path development opportunities while serving an increasingly profitable market.

     

    Key Responsibilities

    • Reinforce East West Bank’s Vision, Mission, and Values through words and actions
    • Work directly with customers to build relationships and uncover and satisfy their financial needs
    • Achieve operational excellence at all times by ensuring that ALL staff members comply with Bank Policies and Procedures, the Bank Secrecy Act, the Gramm-Leach-Bliley Act (privacy), Fair Lending regulations, and other state and federal regulations
    • Ensure the branch achieves the highest level of efficiency by overseeing daily operational performance of Customer Service Leads, Senior Customer Service Representatives and Customer Service Representatives
    • Enhance customer satisfaction by consistently engaging and connecting with customers to exceed service expectations in a timely manner and by effectively resolving problems
    • Plan, coordinate, and monitor the overall activities and operations of the branch
    • Perform the Branch Manager’s supervisory and operational responsibilities during his/her absence by making sound decisions and motivating team members to build exceptional teamwork through maintaining a winning attitude and positive behavior
    • Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
    • Get involved with local organizations and participate in local community events to introduce and expand East West Bank’s relationships and reputation
    • Perform other duties as assigned

    Qualifications

    • Minimum 3-5 years previous management experience
    • Bachelor's degree or equivalent preferred
    • May manage one or more subordinate supervisors who supervise employees through the branch
    • Commercial lending experience
    • Excellent communication skills (verbal, non-verbal and written)
    • Excellent customer service skills, ability to communicate clearly with customers
    • Ability to work independently, as well as with a team
    • Ability to work a flexible schedule including weekends
    • Ability to build effective relationships with customers, staff and members of the community
    • Strong problem-solving and decision-making skills

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