• Client Onboarding Officer

    Location CN-Central
    Job ID
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    East West Bank is seeking a Client Onboarding Officer for the Client Onboarding Services Department in our HK office.



    • Responsible for gather request from Front office, determine what information require for fill-in under online account opening system and generate document requirements
    • Negotiate with client and Front office directly and conduct initial check of documents as a maker role
    • Act as single point of contact & handle customer inquiries and concerns for the account set up information via telephone, e-mail
    • Engage Front Office in the issues surrounding account opening process. Keep them regularly updated on the major issues and seek escalation on the major issues
    • Actively follow up and monitor the status of end to end on boarding flow of new Clients / Products, including client and internal stakeholders such as Front office, CDD, compliance & Operation
    • Complete KYC risk assessments by undertaking first round CDD review, conduct material negative news and sanctions name screening assessments of existing & new clients
    • Participate in in-house client visits for witnessing of singing account opening documents if necessary
    • Prepare and monitor clients' feedback on the quality of online account opening system and act as the single point of contact for OAOS
    • Work closely with Front office on enhanced serviced towards all prospect clients
    • Develop communication skill with the sales by setting up informal meetings
    • Work closely with Compliance to ensure compliance with new and existing procedures and regulatory requirements if necessary
    • Assist in ad hoc system & regulatory projects, UAT and associated tasks related to Onboarding services


    • Good working knowledge in Computer literacy
    • Ability to identify, analyze, and escalate complex issues & problem resolution skills
    • Taking personal responsibility for identifying client needs while providing a high value experience
    • Excellent written and oral communication skills in English/Mandarin
    • Efficient, self-motivated and hard working
    • Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously
    • Bachelor's degree. 2-4 years in Customer Service/ Client On-boarding/ KYC experience is preferred


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