• Customer Service Representative

    Location US-CA-Fremont
    Job ID
    2018-6042
    Category
    Branch Banking
    Position Type
    Full-Time
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.

     

    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

    Duties( not limited to) 

    • Cashing checks, processing deposits, withdrawals, transfers and loan payments
    • Documenting larger deposits using Currency Transaction Reports
    • Identifying and selling East West Bank products and services beneficial to customer needs
    • Addressing customer questions/concerns referring to appropriate internal resources for resolution •Identifying fraudulent activity to prevent potential losses to the Bank
    • Developing new customer relationships and opening new accounts for customers  

    Qualifications/Requirements 

    • At least one year of recent customer service experience  
    • At least one year of recent cash handling experience
    • At least one year of previous teller experience
    • At least one year of previous new accounts experience in a banking institution
    • Excellent customer service skills
    • Proficiency in Word and Excel
    • Must have reliable transportation 
    • Must be able to work on weekends

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