• Mortgage Fraud Investigator

    Location US-CA-Pasadena
    Job ID
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $38.1 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    We are currently seeking a Mortgage Fraud Investigator. The Mortgage Fraud Investigator reports to the Corporate Security Department, Responsible for performing complex investigations related to potential losses and/or suspected criminal activity. Conducts physical security inspections, staff training and I.D. theft reports, Robbery, awareness sessions. Mortgage loan fraud investigations desirable. Documents compliance with regulatory guidelines.


    • Researches, analyzes and investigates potential criminal activity.
    • Investigates circumstances related to customer claims that represent a potential loss, loss and/or I.D. Theft activity.
    • Prepares and thoroughly documents factual and impartial findings in a timely and professional manner utilizing rules of judicial evidence
    • Develops contacts with federal, state and local law enforcement agencies and peers at other financial institutions to facilitate investigations. Represents the bank with state, local and federal court appearances in both criminal and civil matters
    • Conducts interviews of a highly sensitive nature with both customers and employees to determine facts and obtain statements in regards to any policy and procedure violations.
    • Maintains thorough understanding of current banking regulations and bank policies and procedures that impact the investigation function.
    • Documents results of investigations in case management system and meets reporting requirements of both internal and external entities.
    • Prepares required reports in compliance with established regulatory guidelines and time frames.
    • Compiles data, and maintains necessary records and files to assure efficient and consistent reporting of investigations.
    • Conducts proactive training of bank personnel to ensure compliance with regulatory requirements and awareness of bank policies.
    • Suggests revisions to policies and procedures to facilitate loss prevention and recommends physical security enhancements to protect and safeguard the bank's employees and premises.
    • Responds to and evaluates specific threats, robberies or other critical incidents in an expeditious manner and performs other duties as assigned or requested.
    • May travel extensively by company or personal vehicle.
    • Performs other duties as assigned or requested.


    • Bachelor's degree or 5-10 yrs. banking or corporate security experience .Current banking regulations and bank policies
    • Professional certification desirable.
    • Mortgage loan fraud investigation a plus.
    • Strong understanding of bank operations, policies and procedures, systems and operating rules
    • Thorough knowledge of investigative techniques, evidence gathering and demonstrated interview skills
    • Complete understanding of bank regulatory and compliance issues
    • Loan fraud investigations desirable.


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