• International Operations Processor

    Location US-CA-Pasadena
    Job ID
    Banking Operations/Back Office
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    We are currently seeking a International Operations Processor. The International Operations Processor will be responsible for the processing of Incoming/Outgoing collections. Ensuring we are adherence to laws, regulations, policies and procedures to protect the asset quality of the organization.



    • Ensure collections are retrieved, sorted, logged and complete according to established procedures
    • Research collections that are incomplete to ensure quality and production standards are met
    • Provide advice and direction on simple operational aspects of trade finance to both internal and external customers. Escalate any issues to supervisor regarding complex trade finance services.
    • Provide excellent customer service while maintaining quality control of products and services.
    • Adhere to all department policies and procedures to ensure all Internal Compliance/Anti-Boycott/OFAC/AML. Collaborate with internal and external parties to ensure compliance with legal requirements, government rules, contractual obligations and internal policies
    • and procedures.
    • Maintain knowledge of all laws, regulations, developments and trends in the industry. Good working knowledge of UCP600, ISP98, URC522, Incoterms, IBSP and SWIFT.


    • College degree or equivalent preferred
    • 0-1 year of experience in related field preferred
    • Knowledge of UCP600, ISP98, URC522, Incoterms and SWIFT preferred.
    • Ability to evaluate, analyze and quantify the financial impact of the issues involved.
    • Ability to handle and escalate situations using great interpersonal, negotiating and problem solving skills.
    • Ability to pay attention to details and follow through.
    • Proficient written, verbal and presentation skills are needed to communicate effectively with a wide range of stakeholders.
    • Excellent PC skills including word processing, spreadsheet, presentation, internet, internal software and Accounting.


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