• Senior Business Analyst

    Location US-CA-El Monte
    Job ID
    Banking Operations/Back Office
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    East West Bank is currently seeking a Senior Business Analyst. The Senior Business Analyst is responsible for supporting the Loan Operations business units in data analytics tasks, Operational Excellence initiatives, and design & implementation of medium- to large-scale projects. This position requires the individual to be a self-starter with excellent analytical and communication skills, have the ability to handle large amounts of data and design feasible solutions, act as a liaison between the solution end users and the business partners (such as IT, Change Execution, etc.) and/or 3rd party vendors.


    • Conduct data analysis and generate ad hoc management reports based on the requests from business units.
    • Identify the opportunities for data report automation and work with IT to materialize such opportunities.
    • Assist in identifying data quality issues and recommend options for how they will be handled.
    • Act as a liaison between end users and business partners (such as IT, Change Execution, etc.) and/or 3rd party vendor to design feasible analytical and/or technical solutions for medium to large projects and operational needs.
    • Develop appropriate process flow to help business units improve efficiency and quality as well as meeting compliance/regulatory requirements.
    • Write business requirements for system-related projects and work with IT and/or 3rd party vendor to ensure the successful solution delivery.
    • Design and perform user acceptance test to ensure a system or application functions as expected.
    • Maintain regular updates to the management team, business units and business partners (as applicable) regarding related project(s)
    • Provide training to business unit end users on newly developed/upgraded systems.
    • Compile and maintain the documentation (such as procedures, guides, instructions, etc.) for critical applications, reports and daily business analytics processes.
    • Perform related operational and administrative functions as directed by management.


    • Bachelor’s degree in finance, business, engineering, science or related fields required, Master's degree preferred
    • Minimum 5 year experience in business analytics within commercial banking

    • Minimum 2 year experience on project team

    • Advanced skill in MS Excel required

    • Intermediate skill in SQL required

    • Knowledge and experiences to project management as business and IT liaison required

    • REASONING ABILITY:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.

    • LANGUAGE SKILLS: Ability to read, analyze, and interpret government regulations, bank policies, and procedure manuals.  Ability to communicate (in oral and written) effectively with various teams and organizations.
    • Strong ability to influence results without authority
    • Skilled at consensus building and conflict resolution management
    • Comfortable with rapid pace and ambiguity
    • VBA coding skills and data warehouse working knowledge preferred
    • IBS Insight, LPS, SAP Business Intelligence, and Passport application experience preferred
    • Multi-task capability required


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