• Customer Service Manager

    Location US-CA-Pasadena
    Job ID
    Sales/Business Development
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    East West Bank is currently seeking Customer Service Manager who will be responsible for supporting the Private Bankers and Private Client Advisors in leading a Private Banking team to achieve sales, service, and operational excellence.


    As an East West Bank employee; you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market. 


    As a valuable East West Bank team member, your duties (not limited to) will include: 

    • Reinforcing East West Bank’s Vision, Mission, and Values through words and actions.
    • Work closely with Private Bankers or Private Client Advisors to provide banking services to customers and to build relationships, uncover, and satisfy their financial needs.
    • Process new accounts for consumer and commercial clients.
    • Customer facing support to provide financial products and services for private banking customers in a wide range of banking products and services including wire transfer, safe deposit box management, merchant/vault and ATM processing; foreign currency exchange.
    • Achieving operational excellence at all times by ensuring that ALL staff members comply with Bank Policies and Procedures, the Bank Secrecy Act, the Gramm-Leach-Bliley Act (Privacy), Fair Lending regulations, and other state and federal regulations.
    • Enhancing customer satisfaction by consistently engaging and connecting with customers to exceed service expectations in timely manner and by effectively resolving problems.
    • Provides access and information to customers about the many products and services East West Bank offers
    • Performs other duties as assigned.


    • Minimum of 3-5 years previous management experience
    • Bachelor's Degree or equivalent preferred
    • May manage one or more subordinate supervisors who supervise employees
    • Responsible for the overall direction, coordination, and evaluation of branch activities
    • Excellent communication skills (verbal, non-verbal, as well as written)
    • Excellent customer service skills, ability to communicate clearly with customers’
    • Ability to work independently, as well as with a team East West Bank is an equal opportunity employer.
    • Ability to work a flexible schedule including weekends.
    • Ability to build effective relationships with customers, staff and members of the community.

    Strong problem solving and decision-making skills






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