For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $38.1 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
We are currently seeking a CRS Senior Specialist. The CRS Senior Specialist will be responsible for helping overall Frontline Teams exceed their goals. The Senior CRS Specialist partners with Relationship Managers, Account Officers, and Product Managers on delivering the highest level of excellent customer service to high net worth commercial customers. Communicates with clients and internal partners on regular basis via phone, email, and in-person. Independently researches and resolves any deposit account and treasury management service related issues/questions. In collaboration with Team Leaders, Relationship Managers, and internal business partners, meets client’s commercial and treasury account expectations. They will also raise the bar on how we support with Treasury Management products and account opening to effectively run as an elite one-stop shop. The Senior CRS Specialist conducts technical product demonstrations via phone and webinar as needed. They will respond to one-off internal partner or client queries on product capability. Responsible for executing Deposit Account Control Agreements and other key customer to bank contracts. Members of the Commercial Services Banking Center act as a personal banker and liaison between back office business partners and the relationship managers for all depository services, holding escrows, and other depository contracts. Utilizing leadership skills, the Senior CRS Specialist will ensure that peers have the tools, resources, and support to delight all customers. In depth knowledge of commercial banking operations, Day 2 commercial account servicing, deposit account control legal agreement, and new account documentation is required.