• Head of Operations - Hong Kong

    Location CN-Central
    Job ID
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    East West Bank is currently seeking a Head of Operations based in Hong Kong. The role is responsible for managing and supervising daily operations in Trade/Banking & Treasury Operations, including re-engineering processes and reviewing operation efficiency.  This role is also responsible for meeting Head Office compliance/regulatory requirements (e.g. Sanctions and AML trainings). 




    • Formulate the goal and objective of the department.
    • Manage and supervise daily operations in Trade/Banking & Treasury Operations.
    • Approve and release treasury related settlement instructions via Swift Alliance or RTGS CMU systems.
    • Release any non-treasury related settlement instructions.
    • Lead and plan ahead Trade/Banking & Treasury Operations activities.
    • Processes re-engineering and operational review on Trade/Banking and Treasury operations.
    • Review and update operations’ booking, procedures and control.
    • Ensure all mandatory trainings (e.g. Sanctions and AML) are completed by staff in accordance with Head Office/regulatory requirements. 
    • Plan the career development for staff in order to meet the departmental goal.
    • Back up of Trade/Banking & Treasury Operations Managers while they are on leave.



    • Minimum 7 years’ experience in Operations with exposure to Trade/Banking & Treasury Operations.
    • 3+ years of management experience
    • Strong strategic planning, analytical and process improvement capabilities with accomplishment of efficiency gains/cost savings
    • Exceptional written and verbal communication skills. Ability to effectively interact with all levels of the organization including senior management
    • Excellent decision-making, problem solving and organizational skills with the ability to multi-task in a fast paced environment
    • Ability to build effective relationships internally with multiple business units
    • Employee Development- offers feedback, coaches’ employees, rewards employees
    • Sense of Urgency-meets deadlines, establishes appropriate priority, and gets the job done.
    • Business Planning and Budget with ability to report variance and adjust as needed.


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