• Manager, IT Strategy and Vendor Management

    Location US-CA-Palo Alto
    Job ID
    Information Technology
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.

    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

    As East West Bank expands to meet the needs of a broader base of consumers, we’re focused on going deep to rethink every element of the Digital Banking experience specifically tailored to our customers that have social and economic ties in the two largest economies of the world – US and China. To that end, we are launching a new digital startup in the heart of Silicon Valley where the talent pools and ecosystem of partners are.  Our mission is to create a unique set of digital capabilities to revolutionize every day banking, targeting the needs of the globally connected citizens. 


    East West Bank is looking for a motivated Chief of Staff, IT Strategy and Vendor Manager to contribute towards the success of our marketing technology initiatives. This person will be responsible for managing and building the digital data management, personalization, and business intelligence visualization technologies. The right candidate will play a critical development role in shaping how we deliver marketing data deliveries in the digital consumer channel. Experience in Adobe Digital Marketing Cloud Solution is a big plus for this role. The right candidate will have the following experience and responsibilities:

    • Experience in real time digital marketing data collection using solutions like Adobe Analytics, Adobe Campaign, and Adobe Target
    • Build custom data-driven frameworks and solutions, and leverage off-the-shelf data products and tools.
    • Experience with data transformation and migration
    • Perform ongoing monitoring, automation and refinement of reports and BI solutions
    • Work with BI Management to identify and resolve data related issues
    • API design and development for RESTful services
    • Excellent understanding of all traffic-driving mechanisms to an online financial website and actively engage in optimization of those channels to drive business
    • Experience in leading high visibility projects that interacts with multiple business lines
    • Directs the work assignments of both on-shore and off-shore contractors
    • Build and meet project timelines and manage delivery commitments with proper communication to management
    • Directs application support functions and build production support plans
    • Collaborate with key business lines, technology partners, vendors and architects
    • Review architecture design and provide direction on system capabilities

    Basic Qualifications:

    • Bachelor’s degree
    • Experience in application management
    • Experience in database management and data visualization
    • Experience with dynamic HTML, client-side scripting, web services and APIs
    • Experience in managing high visibility projects

    Applicants must demonstrate their ability to master new enterprise level technologies. Successful applicants will exemplify East West Bank ethical principles of uncompromising integrity, respect for others, and accountability for decisions.

    Team members at East West Bank consistently demonstrate integrity and ethics, maturity and resilience; and inspire trust and confidence among their team. Our leaders are strong communicators who promote collaborative relationships, influence others, and value the diversity of backgrounds and ideas among their team.


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