• Director of Loan Operations

    Location US-CA-El Monte
    Job ID
    Banking Operations/Back Office
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.

    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.



    • Oversee key Commercial and Consumer Loan Servicing, including but not limited to trailing documents review, collateral lien perfection/modification/continuation/release, billing statements, post-closing payment and advance transactions, Syndication loan servicing, demand and payoffs, GL reconciliation, record retention, investor reporting, property tax monitoring, flood and hazardous insurance monitoring, system administration as well as the monitoring of 3rd party servicer.


    • Develop strategic plans, set goals, and budgets that aligns with the Bank’s VMV statement, the Bank’s business model, and Customer Centric Guiding Principle


    • Oversee the implementation of strategic plans and initiatives, ensure the progress of divisional and departmental goals of Financial, Customer Centricity, Operational Process and Controls, Risk Management, and Human Capital


    • Assess risks in all servicing processes, review control effectiveness and improve processes for better customer experience as well as stronger risk management


    • Identify structural gaps in HR, policies and procedures, processes, and technology applications, lead and guide to business unit managers in finding root causes and solutions


    • Prevent operational losses by developing risk oversight strategy and providing guidance to line managers for effective controls to reduce financial, operational, compliance and legal risks.


    • Perform periodic man-power and staff adequacy analysis to ensure all level of staff’s technical adequacy and ability to support the Bank’s growth. Develop job descriptions and hire the appropriate level of staff to provide effective and efficient loan services to internal and external customers


    • Develop succession plans, identify successors for own and direct reports and provide training for the successor for their growth


    • Bachelor or higher degree in Finance, Accounting, Business Administration, Mathematics or Economics.
    • Minimum 10 years’ experience in Loan Operations with exposure to CRE, C&I, Mortgage and specialty lending, including Asset Based Lending, Syndication Loans, Equipment Leasing and SBA Lending.
    • 5+ years of management experience
    • Experience managing multi-geography teams
    • Past experience as a relationship manager and/or working directly with clients is preferred
    • Strong loan servicing system knowledge with emphasis in data quality
    • Strong knowledge in loan documentation and funding with collateral perfection including regulatory and compliance requirements
    • Strong strategic planning, analytical and process improvement capabilities with accomplishment of efficiency gains/cost savings
    • Exceptional written and verbal communication skills. Ability to effectively interact with all levels of the organization including senior management
    • Excellent decision-making, problem solving and organizational skills with the ability to multi-task in a fast paced environment
    • Ability to build effective relationships internally with multiple business units
    • Employee Development- offers feedback, coaches’ employees, rewards employees


      Sense of Urgency-meets deadlines, establishes appropriate priority, and gets the job done.


      Business Planning and Budget with ability to report variance and adjust as needed.


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