• Loan Operations Risk Management Officer

    Location US-CA-El Monte
    Job ID
    Banking Operations/Back Office
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.


    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.


    The Risk Management Officer is responsible for the design, implementation, and on-going updates to the Bank’s loan and mortgage servicing to be compliant with all regulatory requirements. The Risk Management Officer must stay current with all applicable regulatory changes and internal policy updates to ensure the loan operations is and continues to operate in a compliant manner with all such requirements. The officer will work closely with the Loan and Mortgage Operations leadership teams and regularly interact with the Bank’s corporate compliance team. The position will also have responsibility for acting as the business representative for all internal and external Compliance loan and mortgage-related audits and oversight to any remediation.


    As a valuable East West Bank team member, your duties (not limited to) will include:


    • Ensure that the loan and mortgage servicing process complies with all federal, state, local laws and internal Bank policies
    • Perform Quality Assurance reviews on all regulatory processes including Flood Insurance Monitoring
    • Implement necessary changes within the loan servicing and mortgage process and applicable policies due to changes in lending requirements or recommendations by CFPB, FRB and other regulatory agencies
    • Ensure loan servicing and mortgage process is compliant with various requirements, including ECOA, RESPA, TILA,       HMDA, Escrow, USAP, ARM, TRID.
    • Work to remediate any self-identified noncompliant processes or areas of concern identified by internal audit or a regulator
    • Develop and update procedures
    • Research compliance related topics
    • Support QC manager in testing of compliance related items
    • Provide updates and training to the staff on new and upcoming regulation changes
    • Serve as business liaison for all loan servicing and mortgage related audits and own any resulting action items


    • Bachelor Degree in Finance, Accounting, Business Administration, or Economics preferred.
    • Minimum 10 years of experience in the loan servicing and/or mortgage industry
    • Minimum 5 years in a compliance or audit within the loan and mortgage servicing business
    • Strong verbal and written communication skills
    • Effective leader with strong project management skills
    • Ability to design and implement new processes
    • Proficient with Microsoft suite of office products, including Word, Excel, Powerpoint & Visio
    • Firm understanding of current residential mortgage servicing requirements
    • Excellent problem solving and decision making skills
    • Preferred experience with Flood insurance monitoring and Flood Insurance regulations

    • Prior experience dealing with regulators (preferred)


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