• Senior Customer Service Representative

    Location US-NY-Flushing
    Job ID
    2018-5355
    Category
    Branch Banking
    Position Type
    Full-Time
  • Overview

    East West Bank is currently seeking a Senior Customer Service Representative (SCSR). These are representatives who process transactions and introduce bank’s products/services at the teller line. The candidate will demonstrate East West Bank’s Vision, Mission, and Values through words and actions. You will Enhance customer satisfaction by warmly greeting customers, consistently engaging, and connecting with customers.  

    #CB

    Responsibilities

     

    • Cashing checks, processing deposits, withdrawals, transfers and loan payments
    • Documenting larger deposits using Currency Transaction Reports
    • Identifying and selling East West Bank products and services beneficial to customer needs
    • Addressing customer questions/concerns referring to appropriate internal resources for resolution •Identifying fraudulent activity to prevent potential losses to the Bank
    • Developing new customer relationships and opening new accounts for customers  

    Qualifications

    • At least one year of recent customer service experience  
    • At least one year of recent cash handling experience
    • At least one year of previous teller experience
    • At least one year of previous new accounts experience in a banking institution
    • Excellent customer service skills
    • Proficiency in Word and Excel
    • Must have reliable transportation 
    • Must be able to work on weekends

     

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