• Deposit Support Manager

    Location US-CA-El Monte
    Job ID
    Banking Operations/Back Office
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.

    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

    East West Bank is currently seeking a Deposit Support Manager to join the Centralized Operations team. This individual will be an integral member of the team and support the group on special projects relating to Deposit Operations including system tasks related to process changes, testing, upgrades, and implementations. This individual must possess a strong deposit compliance and regulatory knowledge and be considered a subject matter expert in items relating to Deposit Operations.




    • Understand and assist with testing and setting up of process controls tied to the bank’s core and ancillary deposit applications. Track issues to identify root cause and confirm issue resolution.
    • Execute the planning, analysis, integration and maintenance around system upgrades, process changes and enhancements to the core banking system as it relates to Deposits.
    • Ability to create business requirements and project plans to support projects initiated by or involving Centralized Operations.
    • Lead efforts associated the inventory and maintenance of standard operating procedures to support back office and branch operations.
    • Serve as point of contact and represent Centralized Operations in cross-functional meetings as it relates to Deposit Operations.
    • Ability to understand and then translate (both verbally and written) technical information to end users.
    • Perform other duties as assigned.


    • Strong knowledge of deposit based banking regulations.

    • Must be able to work independently as well as part of a large group.

    • Superior multi-tasking skills in a fast paced environment.

    • Ability to prioritize and re-prioritize in a frequently changing environment.

    • Experience dealing with 3rd party Deposit Operations vendors including those related to core banking systems (i.e. Fiserv, FIS, etc.).

    • Exceptional written and verbal communication skills; professional communicator with the ability to present to senior level management.

    • Ensure documentation, supporting materials and project plans are created/updates as it relates to active projects/implementations.

    • Ability to effectively manage deliverables and drive execution against project timelines and requirements.

    • 5+ years experience in deposit and retail operations
    • 5+ years full knowledge of current deposit related banking regulations




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