• Loan Servicing Specialist III

    Location US-CA-El Monte
    Job ID
    Banking Operations/Back Office
    Position Type
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.

    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

    East West Bank is seeking a Loan Servicing Specialist for our Mortgage Loan Servicing Cash Department.


    This position is responsible for processing and posting monthly mortgage loan payments/transactions according to departmental procedures, ensuring the level of service on all EWB loans meet company guidelines and state/federal regulations.


    • Process borrowers’ monthly mortgage payments, including checks, branch payments, manual drafts, phone payments, and wires according to established department procedures while maintaining and delivering a high level of productivity, efficiency, and accuracy
    • Research exception or rejected payments
    • Perform posting reversals resulting from returned payments
    • Research payment application inquiries and correct payment postings, as necessary
    • Document and activities as necessary in the loan servicing system
    • Coordinate and open incoming mail
    • Reconcile and record all incoming checks and prepare daily deposits
    • Generate/Issue system and cashier’s checks pertaining, but not limited to payoff refunds, tax disbursements, and vendor payments
    • Reconciliation of debits and credits, general ledger, and call back of daily work
    • Provide support and assistance to other Loan Servicing staff and internal customers
    • Assists in special projects and other job duties as assigned


    • 5 Years of functional/professional experience
    • Each team member must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
    • Experience with LPS (Blacknight), FIS (Metavante) and Encompass preferred
    • Proficient in Microsoft Office with intermediate to advanced Excel skills
    • Familiarity with Mortgage Loan Documents
    • Good written and verbal communication skills
    • Good organizational, analytical and problem solving skills
    • Ability to handle multiple tasks with excellent attention to detail
    • Ability to organize and maintain a high volume work environment
    • Ability to adapt quickly to changes and perform in a fast paced environment
    • Ability to build effective relationships as needed to effectively address issues and obstacles
    • Maintain excellent levels of performance on service level agreements while ensuring compliance with State/Federal Regulations, department requirements, and operational procedures.



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.