• Branch Support Specialist II

    Location US-CA-El Monte
    Job ID
    Banking Operations/Back Office
    Position Type
  • Overview

    East West Bank is one of the largest independent banks headquartered in California serving consumers and businesses throughout the U.S. and Greater China. With over 130 locations worldwide including California, Texas, New York, Georgia, Massachusetts, Nevada, Washington, and Greater China – East West Bank is committed to helping their customers’ enterprises succeed. At East West Bank, we build bridges that provide an important financial link, turning opportunities into growth and prosperity.


    As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.


    As a valuable East West Bank team member, your duties (not limited to) will include:


    • Performing accounting and/or GL reconcilement tasks
    • Providing exceptional level of service to internal customers and other Department within the bank
    • Respond to branch inquiries regarding bank products and services, transaction requests and account maintenance related to their account.
    • Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner reflecting positively on East West Bank.
    • Obtain a comprehensive knowledge of all East West Bank systems, products and services applicable to target customer segments as well as general information required to answer customer questions, support customer inquiries about our online banking.
    • Handle customer’s inquiries clearly via phone and email
    • Operate with little supervision and exercise independent judgment in completing assignments



    • Banking Back Office Operations experience within a banking institution required
    • FIS IBS Insight systems experience is a plus
    • Minimum 3 years of back office operations banking experience
    • Collaboration/People skills
    • Integrity/Dutifulness
    • Available to work overtime as needed
    • Must be detail oriented with strong organizational skills
    • Must have excellent customer service and communication skills
    • Must be able to adapt and work in a fast paced environment with sensitive deadlines and handle multiple tasks simultaneously
    • Proficiency in Microsoft Word and Excel programs
    • Detail oriented with strong organizational skills
    • Excellent customer service and communication skills
    • Adhere to policy and procedures and attendance requirements
    • Must be detail oriented with strong organizational skills
    • Must have excellent customer service and communication skills


    East West Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.


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