East West Bank

  • Customer Service Representative

    Location US-TX-Plano
    Job ID
    Branch Banking
    Position Type
  • Overview

    East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.






    • Customer facing support to provide financial products and services for branch customers in a wide range of banking products and services including safe deposit box management, merchant/vault and ATM processing; foreign currency exchange
    • Provides access and information to customers about the many products and services East West Bank offers
    • Refers customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross sell bank products
    • Resolves escalated client complaints/issues promptly and effectively
    • May assist Manager in training customer services representatives to effectively identify quality referral opportunities and to provide ongoing training regarding sales campaigns, compliance and other bank wide communication as needed
    • Performs other duties as assigned


    • 1 Year of supervisory or managerial experience
    • Strong working knowledge of branch operations required
    • Familiarity with standard branch technology and teller equipment
    • Strong problem solving, decision-making and customer service skills
    • Ability to follow standard operating policies and procedures


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