East West Bank is seeking a Customer Service Representative. The Customer Service Representative must be able to perform in a fast-paced, high volume capacity with face-to-face interaction with customers in a banking center.
Customer facing support to provide financial products and services for branch customers in a wide range of banking products and services including safe deposit box management, merchant/vault and ATM processing; foreign currency exchange
Provides access and information to customers about the many products and services East West Bank offers
Refers customers to Business Relationship Managers and/or Financial Consultants for needs assessment to cross sell bank products
Resolves escalated client complaints/issues promptly and effectively
May assist Manager in training customer services representatives to effectively identify quality referral opportunities and to provide ongoing training regarding sales campaigns, compliance and other bank wide communication as needed
Performs other duties as assigned
1 Year of supervisory or managerial experience
Strong working knowledge of branch operations required
Familiarity with standard branch technology and teller equipment
Strong problem solving, decision-making and customer service skills
Ability to follow standard operating policies and procedures
East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.