• Customer Service Representative - Floater

    Location US-CA-San Gabriel
    Job ID
    2017-4752
    Category
    Branch Banking
    Position Type
    Full-Time
  • Overview

    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.

    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

    East West Bank is currently seeking a Customer Service Representative-Floater.   This position will be help customers meet their financial goals by handling routine financial transactions (deposits, withdrawals, loan payments, wire transfers, transactions, etc.by providing exceptional customer service to East West Bank customers.

     

     

     East West Bank is an Equal Opportunity Employer. #CB

    #CB

    Responsibilities

    • Assists bank customers in account support with cash withdrawals, check cashing, processing deposits, transfers, loan payments and other banking needs
    • Identifies fraudulent activity to prevent potential losses to the bank and follows established banks policies and procedures in all processing all transactions
    • Provides solutions to help meet customers’ financial goals through customer referrals and cross selling of banking products
    • Develops new customer relationships and refers customers to Relationship Managers for other products and services; Cross sells to customers about products and services East West Bank offers
    • Responds to customer questions and concerns and follows up with appropriate internal resources for resolution
    • Performs other duties as assigned

    Qualifications

    • High School Diploma or GED required
    • 1+ years of professional experience
    • Desire to help others
    • Good listening and problem solving skills
    • Strong attention to detail, accounting, and computer skills
    • Professional and courteous communication skills
    • Previous cash handling is a plus

    East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.

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