• Loan Servicing Specialist III

    Location US-CA-El Monte
    Job ID
    Banking Operations/Back Office
    Position Type
  • Overview


    For more than 40 years, East West Bank has served as a pathway to success. With over 130 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. And our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, high-tech and aviation help build sustainable businesses and expand our employees’ potential for career advancement.

    Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With assets of $37.7 billion, we’re ranked among the 30 largest banks in the United States and currently top 5 in “America’s 100 Best Banks” by Forbes, a list where we've consistently been in the top 15 since 2010. With a strong foundation, an enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

    We are currently seeking a Commercial Loan Servicing Specialist III. The Commercial Loan Servicing Specialist III is responsible for a variety of activities to support the Commercial Loan Activities including Syndication/Participation loan. Activities include, but are not limited to: Payment processing, Advance processing, LIBOR Rollover, Syndication Notices, and the processing of account maintenance.  This position will also support the Shadow Accounting and Quality Assurance processes.

    As an East West Bank employee, you will be part of a growing and stable organization that provides career path development opportunities while serving a growing and profitable market.

    As a valuable East West Bank team member, your duties (not limited to) will include:    

    • Process Commercial and Syndication/Participation loan advance, payment and pay down.
    • Perform price reset for Commercial and Syndication/Participation loans that have price option.
    • Book Letter of Credit transactions based on the data from International Operation
    • Process incoming and outgoing wires which includes loan level accounting.
    • Perform periodic review of loan tickler report and process or update loan system to ensure accuracy.
    • Process non-monetary loan transactions.
    • Research and analyze problems and provide resolutions in a timely manner.
    • Process transactions for special assets loans, such as non-accrual, delinquent, charged-off loans including shadow side accounting
    • Process forbearance and settlement agreement
    • Reconcile general ledger and call back daily work
    • Provide support and assistance to other Loan Servicing staff and internal customers.
    • Assists in special projects and other job duties as assigned.



    • BS/BA preferred, or equivalent work related experience
    • Minimum5+ years of experience in commercial loan servicing
    • Experience in Special Assets transactions preferred
    • Knowledge of FIS (IBS Insight) and Imaging system preferred
    • Proficient in Microsoft office (Word & Excel) skills
    • Familiarity with Commercial Loan Documents preferred
    • Good written and verbal communication skills
    • Good organizational, analytical and problem solving skills with attention to detail
    • Ability to adapt quickly to changes and perform in a fast paced environment
    • Ability to build effective relationships as needed to effectively address issues and obstacles








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