Mortgage Compliance Liaison Specialist

Since 1973, East West Bank has served as a pathway to success. With multiple locations across the U.S. and China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

The Mortgage Compliance Liaison Specialist acts as a strategic bridge between compliance, legal, and mortgage operations, ensuring seamless integration of regulatory requirements into underwriting, processing, and sales functions.

This role is responsible for supporting the implementation of new and revised policies, procedures, and guidelines by developing effective employee communications and training materials.  This role plays a key part in mitigating risk by ensuring strict adherence to federal, state, and investor guidelines, while driving operational consistency and protecting the organization from regulatory and reputational exposure.

• Partner with internal departments and subject matter experts to develop, review, and maintain mortgage policies, procedures, and guidelines
• Interpret and translate regulatory and operational requirements into clear, concise, and user-friendly documentation
• Coordinate and secure approvals for policy updates and revisions
• Support the rollout of new or updated policies by developing employee communications and training materials
• Collaborate with stakeholders to ensure consistency, compliance, and efficiency across mortgage operations
• Provide day-to-day operational support, including loan file preparation, disclosures, and post-closing activities (e.g., subordinations)
• Monitor adherence to policies and identify process improvement opportunities
• Assist with audit requests, compliance reviews, and regulatory examinations
• Maintain accurate records and documentation to support compliance and audit readiness
• Perform other duties as assigned  

• High school diploma required; Bachelor’s degree in Finance, Business Administration, or related field preferred
• At least 3+ years of experience in mortgage operations, compliance, loan processing, or related banking roles
• Experience with mortgage regulations (e.g., RESPA, TILA, TRID) preferred
• Excellent technical writing and documentation skills
• Effective communication and collaboration skills across multiple levels
• Proficiency with standard office software (e.g., Microsoft Office Suite, Google Workspace) and office management systems.
• High level of accuracy when processing data and handling confidential information.
• Strong ability to multitask, prioritize tasks, and manage time effectively under changing deadlines.

East West Bank is an equal opportunity employer.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.