Wire Operations Manager

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

We are seeking an Wire Operations Manager to lead the Wire Transfer function supporting domestic and international funds transfer services for Commercial and Retail customers across the United States, Hong Kong, and China.

The Wire Operations Manager, provides senior‑level leadership over domestic and international wire transfer operations supporting commercial and retail clients. This role has end‑to‑end responsibility for wire processing across multiple currencies and global regions, operating within a highly regulated, time‑sensitive payments environment.

The Wire Operations Manager is accountable for operational performance, regulatory compliance, risk management, and service delivery outcomes, while leading teams responsible for daily wire execution. This position partners closely with Compliance, Risk Management, Technology, and Business stakeholders to strengthen operational controls, support regulatory readiness, and drive efficiencies aligned with enterprise priorities.

• Provide governance and oversight of domestic and international wire operations, ensuring timely, accurate, and controlled processing in compliance with cutoff times, service level agreements, and regulatory requirements.
• Direct operational capacity, staffing, and contingency planning to support transaction volumes, ensure business continuity, and maintain operational resilience.
• Lead and develop the wire operations team by setting performance expectations, maintaining the training matrix, and ensuring staff are properly trained, qualified, and effective in their roles.
• Ensure compliance with all applicable laws, regulations, and internal policies, including BSA, AML, OFAC, and the Wire Transfer OFAC Program, while maintaining accurate and current operating procedures.
• Oversee key operational controls and risk management activities, including end‑of‑day balancing, transaction reconciliation, exception management, and escalation of operational or compliance risks.
• Partner with internal stakeholders and external financial institution partners to drive process improvements, support system enhancements, manage regulatory examinations and audits, and resolve operational issues.

• 5+ years of operational management experience within a regulated financial institution, with demonstrated responsibility for high‑volume, time‑sensitive payment or wire operations and associated financial, operational, and compliance risk.
• Demonstrated expertise managing complex operational environments with strict deadlines, service level commitments, and risk exposure, including the ability to prioritize workloads, manage exceptions, and ensure business continuity.
• Strong working knowledge of BSA, AML, and OFAC laws and regulations, including practical application to domestic and international wire transfer processing and regulatory expectations.
• Proven people leadership and management experience, including hiring, coaching, performance management, and staff development within a regulated operations function.
• Experience supporting internal audits, regulatory examinations, and compliance reviews, including issue identification, remediation, and ongoing regulatory readiness, preferred.
• Strong communication and stakeholder management skills, with the ability to partner effectively across Compliance, Risk Management, Technology, and Business teams.

Applicants must have legal authorization to work in the United States.  We do not offer visa sponsorship at this time.