Wire Transfer Specialist

We are currently seeking a Wire Transfer Specialist to support the Wire Transfer function, which provides domestic and international funds transfer services for Commercial and Retail customers across the United States, Hong Kong, and China. As an East West Bank employee, you will be part of a growing and stable organization that offers career path development opportunities while serving a dynamic and profitable market.

The Wire Transfer Specialist is responsible for the accurate and timely processing of domestic and international wire transfers in multiple currencies. This role ensures compliance with applicable regulations, internal policies, and banking standards while delivering high‑quality service and effective risk mitigation in a fast‑paced, deadline‑driven operational environment. The role operates within a highly regulated financial institution requiring strict adherence to policies and controls, with a strong emphasis on consistency, accuracy, and accountability. Schedule flexibility may be required to support daily cutoff times or peak processing periods. Ongoing training and performance monitoring are integral components of the role.

• Process high volumes of domestic and international wire transactions while adhering to strict daily cutoff times and service‑level agreements in a deadline‑driven environment.
• Review wire instructions for completeness and accuracy and escalate exceptions (such as incomplete or unclear instructions) to a Senior Specialist or Team Lead in accordance with established escalation procedures.
• Perform required compliance checks, including BSA, AML and OFAC under established guidelines.
• Investigate and assist with resolving wire exceptions, discrepancies, rejected transactions, and customer inquiries in a timely manner.
• Demonstrate flexibility in responding to shifting priorities, processing demands, and time‑sensitive requests throughout the business day.
• Communicate professionally and effectively with internal partners, including branches, compliance, fraud, treasury, and customer service teams.
• Follow all internal policies related to confidentiality, information security, data protection, and operational risk.
• Participate in training programs to build foundational knowledge of wire systems, regulations, and foreign currency processing.
• Perform other duties as assigned.

• High school diploma or equivalent required; college coursework or degree in business, finance, or a related field preferred.
• 10‑key by touch, with typing speed of 40–50 WPM and high accuracy.
• Strong attention to detail and ability to work efficiently under time constraints in a high‑volume environment.
• Ability to follow detailed procedures within a controlled, regulated setting.
• Comfort performing repetitive tasks where precision and consistency are critical.
• Strong written and verbal communication skills.
• Proficiency with standard office applications and ability to learn internal banking systems.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.