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Mortgage Support Officer

Location US-CA-El Monte
Job ID
2025-12323
Category
Other
Position Type
Full-Time

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 
 
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

East West Bank is seeking a Mortgage Support Officer. 

Responsibilities

  • Reviews loan applications submissions from the MLO salesforce
  • Review new loan documentation to assure accuracy
  • Ensure that all necessary items are received in order to place the loan file into processing
  • Review loan application to verify and prequalify for income asset and ability to repay(ATR)
  • Make initial contact with MLO and customers by phone and email
  • Partner and support with MLO and Loan Processors to help support a smooth and pleasant customer experience

Qualifications

  • Effective interpersonal relationships with customers, management and team members;
  • Ability to perform tasks quickly and accurately;
  • Ability to operate in a team environment to accomplish shared goals;
  • Ability to effectively manage time as related to daily tasks;
  • Ability to prioritize multiple demands while maintaining professional demeanor;
  • Proficient in Word, Excel and other business applications
  • Strong skills in math and problem-solving
  • Proficient in Microsoft Office programs as well as EWB document retrieval and preparation systems and electronic communications.

Compensation

The base pay range for this position is USD $22.00/Hr. - USD $24.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

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East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.