Entertainment Client Services Manager

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

East West Bank is currently seeking Entertainment Client Services Manager who will be responsible for supporting the bankers within the Entertainment Department to achieve sales, service, and operational excellence. The colleague will also be responsible for reinforcing East West Bank's Vision, Mission, and Values through words and actions.

• Perform operational tasks alongside associates while providing leadership and oversight. 

• Develop and maintain standard operating procedures and training materials. 

• Collaborate with internal departments (e.g., GTP, Operations, Compliance, Risk) to ensure alignment with company policies and regulatory requirements. 

• Monitor team productivity and accuracy and implement corrective actions when needed. 

• Lead initiatives to improve efficiency and customer experience. 

• Conduct regular team check-ins and performance reviews. 

Deposit Account Services 

• Pull bank statements and provide information internally or externally to customers. 

• Identify matured CDs and communicate with customers about renewals. 

• Process manual wire requests including call-back procedures and coordination with the back office. 

• Create and review various deposit reports. 

• Manage and support associates performing these tasks, ensuring quality control, timely execution, and adherence to internal procedures. 

• Train team members, monitor performance, and provide guidance on complex or escalated issues. 

Loan Servicing 

• Lead and supervise associates in loan servicing activities, ensuring consistency and accuracy. 

• Coordinate team workflows, resolve bottlenecks, and implement process improvements. 

• Create loan portfolio reports and identify upcoming interest payments. 

• Process roll-over transactions for maturing notes and allocate tasks among the team. 

• Communicate directly with customers regarding rollovers. 

• Provide billing statements upon request. 

Loan Monitoring 

• Oversee and mentor associates handling loan monitoring tasks, ensuring timely follow-ups and resolution of outstanding items. 

• Review and validate reports and communications prepared by the team. 

• Generate tickler reports and send reminders to Relationship Managers (RMs) and Project Managers (PMs) on past due or upcoming reporting items. 

• Communicate with Loan Monitoring and Synergy groups to clear deposit account statement-related ticklers. 

• Obtain sales and cost reports from customers for specific production facilities. 

• Minimum of 8+ years previous management experience
• Bachelor's Degree or equivalent preferred
• May manage one or more employees
• Excellent communication skills (verbal, non-verbal, as well as written)
• Excellent customer service skills, ability to communicate clearly with customers’
• Ability to work independently, as well as with a team.
• Ability to work a flexible schedule including weekends to support cross border clients.
• Ability to build effective relationships with customers, staff and members of the community.
• Strong problem solving and decision-making skills
• Professional working proficiency in Mandarin is a plus