Senior IT Facility Engineer

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

The engineer will be part of the Build & Provision team that is responsible for all IT build-out infrastructure and circuit provisioning.  Attention to detail, great customer service, and a positive attitude under pressure is required.

• Create, track, follow up, and close tickets
• Work with key stakeholders (Security & System team) to plan/configure MDM devices
• Provide up to date documentation on process and procedure
• All IT facility build-out infrastructure
• Circuit management including provisioning, test and turn-up, disconnect, escalation for all type of circuits: analog, serial, Ethernet and Fiber
• Field service for circuit turn-up & issue and vendor meet
• Cable and Satellite services
• Floor plan create & update
• New site deployment and tear down
• Cost allocation/billing
• Vendor management
• Project management role

• Strong Visio experience for detailed design documentation
• Work directly with IT and business leaders on project status and issue resolution
• Desire to learn and adapt to new technologies
• Enthusiastic self-starter with strong communication skills
• Be able to travel within and outside of the US
• Work irregular hours, nights, holidays and overtime as needed
• Familiar with EWB facility infrastructure
• Mandarin/Cantonese if possible for Greater Asia Support
• Presentation experience
• Positive attitude
• Excellent verbal and written skills