Director, IT Business Solutions

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

We are seeking Director, IT Business Solutions to oversee the overall vision, strategy and delivery of technology and business solutions for the enterprise. The role leads Application Development and Business Intelligence Teams, and collaborates with all business units to identify, recommend, develop, implement, and support technology solutions for all aspects of the organization. This individual needs to be both visionary and pragmatic, focusing on the return on investment of technology solutions and their business impact.

As a valuable member of East West Bank Information Technology Team, your duties will include (not limited to): 

• Lead the software development and business intelligence vision, strategy and roadmap to provide cost-effective, high-quality, and secure solutions and capabilities that are aligned with overall goals and objectives of IT and the entire organization.
• Monitor changes / advancements in technology to identify opportunities for enhanced efficiency, effectiveness and competitive advantage.
• Create, maintain, and evaluate clearly understood business performance metrics to assess the gap between desired versus actual outcomes and cost-effectiveness.
• Drive common vision, practices and capabilities across development teams.
• Build and maintain strong relationships with the business and key stakeholders to maximize opportunities for IT to support efficient and effective business operations.
• Partner with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions.
• Collaborate with Enterprise Architects, Infrastructure Team, and technical staff to determine the most appropriate technical strategy and designs to meet the business needs.
• Design and customize technological systems and platforms to improve customer experience.
• Demonstrate broad solutions technical leadership, impacting significant technical direction, exerting influence outside of the immediate team and driving change.
• Analyze the costs, value and risks of information technology to advise management and suggest actions.
• Partner closely with the Information Security and Infrastructure Teams to design and implement effective, reliable, compliant, and secure technology solutions.
• Ensure appropriate information security risk management framework and methodologies are in place and maintained.
• Keep skills updated and remain proactively aware of happenings and current events in technology and financial industry.
• Mentor, educate, and train team members as needed.
• Instill a culture of high performance and continuous improvement that values learning, innovation, and a commitment to quality service and products.

• Minimum of 15 years of experience in progressively responsible management and information systems related positions; a leadership position in information technology, preferably with a bank, managing and delivering complex technology solutions highly desired.
• Bachelor’s Degree in Computer Science, Engineering, Mathematics, or Management with an emphasis on information systems, or equivalent experience is required; advanced degree in related field a plus.
• Demonstrated application development and business intelligence leadership, with a “roll-up-your sleeves” mindset.
• Expertise in understanding complex technology and applying it in a practical way to create business solutions.
• Highly developed leadership and interpersonal skills, analytical abilities, and superior communication skills.
• Demonstrated business savvy with the ability to align IT priorities with business objectives.
• Interpersonal skills to develop and maintain relationships with key business partners and vendors; ability to develop win-win partnerships.
• Ability to communicate effectively at all levels and influences behavior; building trust while maintaining confidentiality.
• Experience leading, managing, and mentoring a large software development organization, ideally having led the transformation to a proactive, business partner culture.
• Strong leadership skills with an ability to provide clear direction, coach, motivate, and influence others to support corporate goals and objectives.
• Self-starter, self-driven, problem solver with strong sense of ownership and commitment.
• Must have design and development experience with:
  • SOAP and REST web services using API driven approach
  • .NET, .NET Core, C#, ASP.NET, JavaScript, Angular
  • CRM
  • Data, Big Data, Data Warehouse, BI, Visualization, Analytics, Machine Learning
  • Sound knowledge of cloud services and architecture using Azure and/or AWS
  • Full large scale SDLC with strong focus on automation (DevOps/DevSecOps)
• Excellent knowledge of technology environments, systems architecture, developing or outsourcing applications, data center/cloud technologies, communications, networks, personal technology and security.

Preferred Skills:

• Direct experience with regulations in the financial industry (FFIEC, GLBA, SOX)
• Familiarity with Greater China regulations (CBIRC, PBOC, HKMA)
• Familiarity with core banking systems and banking products (consumer and commercial)
• Experience designing systems for high-performance: high throughput, high-availability, low latency, etc.