Technical Implementation Manager

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

We are seeking a Technical Implementation Manager to drive alignment and execution across our infrastructure and service management landscape. This individual will help us bring structure to complex workstreams involving technical infrastructure, service operations, and incident/problem management. As a key partner to both infrastructure and application development/support teams, the TPM will coordinate initiatives, track progress, surface risks, and ensure high-quality, timely delivery in a highly regulated environment.

This is a hands-on program leadership role, well-suited for someone who thrives in an environment with legacy platforms, evolving service processes, and a need for clear stakeholder communication and disciplined execution.

• Organize, track, and drive cross-functional initiatives related to: 
• Collaborate closely with Application Development and Support teams to ensure alignment of infrastructure projects with application requirements and timelines.
• Serve as the central coordination point across Technology Operations, identifying interdependencies and resolving competing priorities.
• Provide clear, consistent program documentation: timelines, dashboards, risk logs, and stakeholder communications.
• Facilitate prioritization, resource planning, and change control with senior stakeholders.
• Support post-incident reviews and problem management activities, ensuring lessons learned are incorporated into future planning.
• Track infrastructure program delivery against business objectives and drive course correction where necessary.
• Proactively identify process inefficiencies or operational gaps and recommend improvements to enhance stability and performance. 
• Drive process and artifact standards 
• Act as a liaison between technical and non-technical teams, translating operational needs into actionable workstreams.

• 10+ years of experience in Technical Program or Project Management, ideally with a focus on Infrastructure and Service Management in a financial services or similarly regulated industry.
• Experience working in or closely with Infrastructure, Network, Service Desk, or Incident Response teams.
• Strong understanding of ITIL practices and operational service delivery.
• Proven track record of managing complex technical initiatives involving legacy and modern platforms.
• Ability to manage programs with multiple dependencies and shifting priorities.
• Excellent written and verbal communication skills; adept at influencing and engaging across multiple levels of the organization.
• Bachelor’s degree required; PMP, ITIL certification, or related credentials preferred.

What Success Looks Like:

• Clear and consistent visibility into infrastructure initiatives and service performance.
• Effective cross-functional coordination across infrastructure, application support, and business teams.
• Reduced recurrence of major incidents and better root cause identification.
• Improved service management maturity and stronger operational readiness.
• Delivery of infrastructure and service initiatives aligned with business and regulatory priorities.