Loan Servicing Manager

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Manage the Loan Service Department and related services of the bank. In conjunction with the Loan Operations Manager, develop and oversee procedures and functions of the department. Ensure that all servicing and processing procedures are completed accurately and with full compliance of federal and state regulations and adherence to bank policy. Work closely with lending officers and originators to coordinate department efficiency.

• Functions: Management of the loan servicing functions by: Coordinating, supervising and monitoring the activities of departments that provide loan servicing functions.
• Developing and enforcing procedures, and production schedules to assure timely, accurate completion of servicing functions.
• Enforcing that all servicing functions in the department are carried out in compliance with bank, state and federal policies and regulations.
• Directing the day-to-day servicing and processing activities.
• Ensuring adherence to regulations and policies. Enforcing the standards of performance and customer service required by the bank.
• Direct the activity of department managers and supervisors (if applicable).
• Coordinate delegation of responsibilities. Oversee department production. Monitor and enforce timely and accurate production of department reports, schedules and related data.
• Coordinate the department functions with data service providers. Develop procedures and system training programs to maximize efficiency of loan servicing staff.
• Resolve personnel issues in the department, such as: Staffing needs, training, implementation and support. Performance reviews of assigned staff.
• Recommendations for employment, promotions, salary adjustments, transfers and terminations.
• Providing operations support for customer products, set deposit rates, review customer exceptions.
• Resolution of personnel problem of a complex nature.
• Coordinate the activities of the loan servicing department with other departments of the bank and branches.
• Serve on management committees as necessary.
• Assist in the formulation and implementation of policy, budget and strategic planning for the bank.
• Assume additional responsibilities as requested by management.

• Bachelor's degree in business/finance or parallel career experience.
• Broad experience with the lending and loan servicing functions of the bank or a similar financial institution.
• Proven knowledge of banking industry, loan products and services and the bank's loan policy manual.
• Knowledge of and experience with state and federal legislation and industry regulations.
• Supervisory and management expertise.
• Completion of seminars and training as required.
• Familiarity with computer technology, industry software, data processing systems.