Client Services Specialist

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

We are currently seeking a Client Services Specialist to be based in our Santa Clara or Pasadena office. The Client Services Specialist will be responsible for daily operations, administration of accounts and client support for our specialized commercial client units. This team supports clients in the fields of Private Equity, Clean Energy, Technology, Life Sciences, and Cross-Border clients of different industries. Experience and interest in working with a diverse population of clients with varied and complex needs is an important consideration. They will work with and provide support to the team’s Relationship Managers and Portfolio Managers to open depository accounts and process client transactions and requests. Build relationship with customer to enhance customer experience.

Following is a summary of the essential functions of this job. Other duties may be assigned and performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Respond to client inquiries and requests for information through phone and e-mail. Be the
  point of contact for clients to address questions and diagnose clients’ service needs.
• Assist with new account opening, collect, and verifies documentation in compliance with
  industry regulations, bank procedures and controls. Coordinate with other business units
  throughout onboarding process.
• Provide account maintenance, including daily operational tasks and transactions, service
  request and execute timely delivery of administrative duties required for maintenance of the
  portfolio of clients.
• Research client accounts’ using KYC to understand client’s transactions and work with BSA/Compliance on approval as needed.
• Demonstrate an in-depth understanding of product and services, and coordinate with internal
  departments to assist clients with problem solving requests as needed.
• Provide support for the set up and execution of cash management services with the GTS
  team and other related Bank products with the client.
• Gathers and format data into regular and ad-hoc reports and dashboards.
• Perform other duties and special projects as needed.

The minimum requirements listed below are representative of the required knowledge, skills
and/or abilities.

• 2+ years of experience in relevant banking and customer service experience.
• Proficient in the use of Microsoft Office (Word, Excel, and PowerPoint)
• Familiar with new account opening process and commercial account structures. Excellent
  client service skills, including good written and verbal communication skills.
• Ability to multi-task, manage high volume inquiries and prioritize independently.
• Demonstrates effective problem solving and analytical skills.
• Strong time management skill and ability to process information with high levels of accuracy.