ERM Issues Management Manager

East West Bank is looking for an ERM Issues Management Manager to help build out the entitywide Issues Management Program for a $100 Billion+ bank.   Issues Management is a second line of defense function reporting to the FVP-Senior ERM Manager within the Enterprise Risk Management department.   

As an East West Bank employee, you will be part of a stable but growing organization that provides career path development opportunities within the department or across the Bank. 

• Mange and enhance Bank-wide issue management processes, including overseeing the entitywide Issues Management Policy and Senior Management/Board reporting.  
• Manage Bank-wide issues originating from first, second, and third lines of defense, from external auditors and examiners and self-identified by business owners. 
• Oversee and develop issues management reporting on the status and progress of issue remediations. 
• Enforce outstanding issue due dates by ensuring prompt reporting and escalation. 
• Ensure the escalation and timely reporting of past due, excessive extensions, or failed validation issues. 
• Work with business lines and support teams in the timely reporting of issues. 
• Provide risk and issues trending and risk monitoring reports, as well as trend analysis for Executive Management, risk committees, and Board reporting. 
• Administer the issues management GRC tool and provide support for users. 
• Manage and continually enhance Issue Management Policy and procedures, including overseeing policy adherence and implementing enhanced policy requirements as the Bank continues to grow. 
• Assist and facilitate with the Bank’s regulatory examination process. 
• Develop and facilitate issue management training and socialization materials.   
• Keep up-to-date with industry best practice and new regulations.  
• Perform other duties and special projects as assigned. 

• 8 years related experience and/or training; or equivalent combination of education and experience in risk management, Internal Audit, External Audit, risk management consulting. 
• Experience working in an issue management program and using a GRC platform(s) specifically for issue management. 
• Collaborative team player and relationship builder with strong communication skills.  Ability to manage correspondence with all levels of Bank employees including Senior and Executive management. 
• Strong organizational skills, with the ability to effectively manage multiple deliverables by assigned deadlines. 
• Ability to identify and implement process improvements. 
• Ability to make sound risk/reward decisions and propose practical solutions.  
• Experience in new program and/or process implementations, a plus. 
• Proven proactive approach to problem solving and workflow analysis to identify and implement process improvements 
• Self-motivated and able to work effectively both independently and as part of a team. 
• Strong analytical, problem-solving, and decision-making skills with high attention to detail and accuracy.  
• Must have excellent written, verbal, and presentation skills. 
• Must have excellent excel skills, including ability to do data pivots and other data manipulation with large excel data sets (non-financial data) and strong Power Point skills. 
• Knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, practices, and expectations for regional/large bank a plus.