ERM Issues Management Manager

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

East West Bank is looking for an ERM Issues Management Manager to help build out the entitywide Issues Management Program for a $100 Billion+ bank.   Issues Management is a second line of defense function reporting to the FVP-Senior ERM Manager within the Enterprise Risk Management department.   

As an East West Bank employee, you will be part of a stable but growing organization that provides career path development opportunities within the department or across the Bank. 

• Mange and enhance Bank-wide issue management processes, including overseeing the entitywide Issues Management Policy and Senior Management/Board reporting.  
• Manage Bank-wide issues originating from first, second, and third lines of defense, from external auditors and examiners and self-identified by business owners. 
• Oversee and develop issues management reporting on the status and progress of issue remediations. 
• Enforce outstanding issue due dates by ensuring prompt reporting and escalation. 
• Ensure the escalation and timely reporting of past due, excessive extensions, or failed validation issues. 
• Work with business lines and support teams in the timely reporting of issues. 
• Provide risk and issues trending and risk monitoring reports, as well as trend analysis for Executive Management, risk committees, and Board reporting. 
• Administer the issues management GRC tool and provide support for users. 
• Manage and continually enhance Issue Management Policy and procedures, including overseeing policy adherence and implementing enhanced policy requirements as the Bank continues to grow. 
• Assist and facilitate with the Bank’s regulatory examination process. 
• Develop and facilitate issue management training and socialization materials.   
• Keep up-to-date with industry best practice and new regulations.  
• Perform other duties and special projects as assigned. 

• 8 years related experience and/or training; or equivalent combination of education and experience in risk management, Internal Audit, External Audit, risk management consulting. 
• Experience working in an issue management program and using a GRC platform(s) specifically for issue management. 
• Collaborative team player and relationship builder with strong communication skills.  Ability to manage correspondence with all levels of Bank employees including Senior and Executive management. 
• Strong organizational skills, with the ability to effectively manage multiple deliverables by assigned deadlines. 
• Ability to identify and implement process improvements. 
• Ability to make sound risk/reward decisions and propose practical solutions.  
• Experience in new program and/or process implementations, a plus. 
• Proven proactive approach to problem solving and workflow analysis to identify and implement process improvements 
• Self-motivated and able to work effectively both independently and as part of a team. 
• Strong analytical, problem-solving, and decision-making skills with high attention to detail and accuracy.  
• Must have excellent written, verbal, and presentation skills. 
• Must have excellent excel skills, including ability to do data pivots and other data manipulation with large excel data sets (non-financial data) and strong Power Point skills. 
• Knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, practices, and expectations for regional/large bank a plus.