Mortgage Support Officer

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

East West Bank is currently seeking a Mortgage Support Officer. The Mortgage Support Officer will be supporting Loan Processing and Underwriting teams by reviewing loan applications received from borrowers for completeness and accuracy, verifying supporting income, asset, and liability documentation.  The applicant is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers.

• Confirms the borrower’s intent to proceed after applicable disclosures are deemed received.
• Contacts Mortgage Loan Officer and/or borrower to collect additional documents needed for the underwriting initial review.
• Handles the file cancellation when notified by the borrower.
• For loans that are subject to Truth in Lending Act (TILA)-Real Estate Settlement Procedures Act (RESPA) Integrated Disclosure rule (TRID), reviews whether the borrower confirmed their intent to proceed with the loan transaction prior to ordering the appraisal.
• Processes the appraisal payment and update Encompass.
• Orders appraisal report (including any update) and track the status of the appraisal.
• Mails or electronically deliver a copy of the Appraisal/AVM report and/or related valuations to the borrower when notified via an email notification triggered after the Appraisal Reviewer clears the appraisal for delivery.

• Minimum 2 years of Experience in mortgage field a plus.
• At least 2 years of computer experience, preferable with automated origination system
• Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
• Excellent organizational skills (ability to prioritize) preferred
• Excellent written and verbal communication skills preferred
• Solid analytical and problem solving skills preferred