Mortgage Support Officer

East West Bank is currently seeking a Mortgage Support Officer. The Mortgage Support Officer will be supporting Loan Processing and Underwriting teams by reviewing loan applications received from borrowers for completeness and accuracy, verifying supporting income, asset, and liability documentation.  The applicant is expected to demonstrate a sense of urgency, willingness to work cooperatively with others, and be an effective team player whose primary focus is to service customers.

• Confirms the borrower’s intent to proceed after applicable disclosures are deemed received.
• Contacts Mortgage Loan Officer and/or borrower to collect additional documents needed for the underwriting initial review.
• Handles the file cancellation when notified by the borrower.
• For loans that are subject to Truth in Lending Act (TILA)-Real Estate Settlement Procedures Act (RESPA) Integrated Disclosure rule (TRID), reviews whether the borrower confirmed their intent to proceed with the loan transaction prior to ordering the appraisal.
• Processes the appraisal payment and update Encompass.
• Orders appraisal report (including any update) and track the status of the appraisal.
• Mails or electronically deliver a copy of the Appraisal/AVM report and/or related valuations to the borrower when notified via an email notification triggered after the Appraisal Reviewer clears the appraisal for delivery.

• Minimum 2 years of Experience in mortgage field a plus.
• At least 2 years of computer experience, preferable with automated origination system
• Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive customer experience
• Excellent organizational skills (ability to prioritize) preferred
• Excellent written and verbal communication skills preferred
• Solid analytical and problem solving skills preferred