Loan Servicing Specialist I

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

The Loan Servicing Specialist is a position in a fast-paced, dynamic and HIGHLY-VISIBLE environment where providing an exceptional level of service to both external and internal Customers is the primary focus.

As one of the organization’s principal points of contacts with our Customers, an emphasis is placed on the continual development of cross-channel Product Knowledge (Loan & Retail Products).

The Customer Service/Loan Servicing Specialist will use active listening to help understand and better serve the Customer’s needs in a professional, courteous manner.

• Process all Loan Advances on simplex products ensuring proper authorization and commitment availability.
• Process non-standard Loan Payments on various products.
• Process Loan Demand Statements on simplex products ensuring all principal and interest are included and inclusive of all appropriate fees
• Process Loan Payoffs on simplex products and closing of commitments.
• Prepare Wire Instructions and input into the Wire System and/or Credit Funds to the borrower’s deposit account
• Perform Escrow Analysis as required by state with appropriate refunds and/or loan amortization
• Disburse all escrow payments for tax and insurance
• Perform MERS activities
• May perform SBA reporting and its portfolio management and disbursement to Colson
• Process miscellaneous maintenance transactions
• Perform End-of-Day balancing ensuring all activities are reconciled with the General Ledger
• Respond to internal customer inquiries
• Provide guidance and training to junior Loan Servicing Specialist
• Work on special projects as assigned by Manager related to the Data Accuracy and accurate compliance requirements.
• Perform other duties as assigned

• 2-5 years Call Center/Loan experience in a banking environment
• PC & Windows based application proficiency
• Strong Math aptitude
• Candidate must have the ability to work flexible hours and maintain good punctuality/attendance
• High School graduate or equivalent

ADDITIONAL PREFERRED SKILLS

• Professional working proficiency in Mandarin and or Cantonese is a plus
• Knowledge of LPS and Metavante Insight highly desirable
• Ability to work independently in a fast-paced environment
• Excellent communications and interpersonal relationship skills
• Desire to trouble-shoot and solve problems for Customers