Quality Control Specialist IV

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

The Quality Control Specialist IV is responsible for the quality review and self-test reviews of all loan products (bilateral or syndicated), including but not limited to, Specialized Lending, Commercial & Industrial and Commercial Real Estate loans booked on the FIS loan system to ensure data accuracy, compliance with government requirements, federal and state laws and regulations, risk mitigation and company policies and procedures.  Responsibilities include the identification of risk and remediation thereof, perform Quality Control reviews through the use of ad hoc and system reports in order to ensure overall accuracy and completeness of the loan data.

• Perform callback and validate loan data as entered onto the loan accounting system against credit approval documents & loan documents to ensure accuracy in the boarding process for all commercial loans with primary focus on complex transactions prepared by Attorneys, including Syndications and Participation loans
• Perform self-testing to ensure accuracy of data input against source documents such as; business loan agreement, loan and security agreement, promissory note, collateral documents and credit approvals.
• Perform 2nd Review of the code interpretation for proper reporting in accordance with the established matrix based on loan threshold and employee experience.
• Support manager in the implementation of a secondary Quality Control process within Commercial Loan Documentation and Funding.
• Work with manager to implement changes for any issues discovered during the Quality Control process.
• Perform analysis and report to management any issues identified through the loan boarding validation process. Identify training requirement or enhancement to processes.
• Review Quality Control reports for discrepancies on newly booked loans and subsequent renewals
• Perform research and process applicable corrections based on the Quality Control reports
• Identify potential for additional Quality Control reports
• Document all 2^nd review/callback report for retention
• Follow up on any errors and/or discrepancies to ensure timely correction
• Use spreadsheets and databases to maintain detailed records and required follow up
• Provide training to junior Quality Control specialist
• Prepare management report including exception reporting
• Provide customer service to internal and external customers.
• Perform other duties as assigned

• Bachelor's Degree required, or equivalent work related experience
• Minimum 5 years of experience in the commercial loan servicing industry with Quality Control experience required
• Must have knowledge of BSA/AML/OFAC Laws/Regulations, understand how these obligations relate to his/her role, and comply with these laws and regulations
• Must be detail oriented
• FIS experience required
• Familiarity with Attorney prepared Loan Documents required
• Strong verbal and written communication skills
• Strong organizational, analytical and problem solving skills with attention to details
• Proficient with Microsoft suite of office products, including Word, Excel, PowerPoint
• Ability to produce accurate and precise work, detect discrepancies and resolve discrepancies
• Ability to adapt quickly to changes, prioritize workload and perform in a fast paced high pressure environment