Asset Resolution Specialist III

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Asset Resolution Specialist III is responsible for the collection of overdue payments for Single Family Loans, Home Equity Lines of Credit and Credit Cards while minimizing collection costs and loan losses on assigned accounts.  This role conducts timely and effective collection follow-up in varying stages, and on accounts where a potential for risk to the Bank is evident.  This position is open for additional responsibility which could include monitoring Bankruptcies, initiating Notice of Defaults and processing foreclosures.  The specialist must follow and ensure compliance with all regulatory compliance requirements and provide statistical reporting.

• Make collection calls on delinquent Single Family mortgage, home equity lines of credit (HELOC) and credit cards.
• Obtain reason for delinquency and assist customers in setting payment arrangements while adhering to the Fair Debt Collections Practice Act (FDCPA) and internal policies and procedures.
• Verify customer contact information and accurately document conversation into the collections servicing systems.
• (Optional) Monitor Bankruptcy (BK) filings on an as needed basis to support the Bankruptcy and Foreclosure Specialists.
• (Optional) Handle foreclosure process and legal remedies for mortgage, HELOC and investor delinquent mortgage loans
• Interact with inside and outside attorneys when legal issues arise on foreclosures, bankruptcy or pending litigation and settlement agreements if needed.
• Other duties as assigned.

• Bachelor’s Degree or equivalent education and work experience required
• 4 + years of customer service skills
• Banking, accounting or mortgage experiences preferred
• Excellent verbal, written and interpersonal communication skills
• Proficient with Microsoft Word, Excel and Outlook
• Bilingual in Mandarin or Spanish preferred.