Senior Manager, Fraud Strategy

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

The Senior Manager, Fraud Strategy is responsible for the leadership, support, execution, and on-going development of the Deposit Fraud Strategy & Deposit Fraud Program for East West Bank.  This role will be responsible for ensuring that the first line fraud risk management program & activities are commensurate with the overall risk appetite.  The Senior Manager, Fraud Strategy will oversee the Fraud Strategy team responsible for ensuring the execution of the Deposit Fraud Strategy & Deposit Fraud Program for the bank.  This role will require a strong partnership with the Director, Fraud Operations, ERM 2LOD and other Operational functions to mitigate fraud.

• Further development of and maturity of the Fraud Strategy & Fraud Program for the bank.
• Assess new & existing products & services for fraud risk, propose & implement mitigating controls.
• Ensure loss management, integration & collaboration across deposit products, operations, technology, risk & compliance.
• Development & deliver of the Deposit Fraud roadmap for the bank.
• Establish, track, and assess existing Fraud KRIs for the bank – both at the board of directors & department level.
• Identify risk factors, trends & typologies of potentially fraudulent activity for the bank as well as maintaining an awareness of trends within the industry.
• Fraud Strategy and Analytics:
  • Partner with 2LOD on data analysis to identify trends and ensure fraud strategy is effective in detecting and preventing loss to the Bank and it’s customers (including non-customers).
  • Leverage fraud strategists to react to real-time events that require immediate actions to mitigate exposure/loss to Bank.
  • Ensure all fraud monitoring strategies have effective measurement controls, validations, and optimization processes in place.
• Participate in fraud application assessments, RFPs
• Lead, coach, and develop a team of direct reports.
  • Will ensure the team is verse in fraud related matters and trends within the industry.
  • Provides training and coaching on related matters where needed.
  • Maintain a team that can appropriately execute on fraud strategy & program for the bank.
• Maintains an understanding & requirements of the banks Model Risk Management (MRM) program to ensure deposit fraud models are operating appropriately & effectively.

• Ideal candidate will be fluent (read, write, speak) in Mandarin/Cantonese.
• Bachelor's Degree in Criminal Justice, Finance, Business Administration, or related field, preferred.
• 7+ years banking experience required, including fraud operations with a heavy focus on retail banking.
• Demonstrated knowledge/experience and understanding federal/state laws and regulations relating to bank fraud, check and debit card rules and compliance is required.
• Must have a working knowledge of bank products, services, bank systems and transaction types.
• Must have familiarity with automated fraud transaction monitoring systems.
• Strong interpersonal skills; comfortable interacting with team members of all levels.
• Strong communication and presentation skills to senior-level staff; ability to communicate complex analyses into technical and non-technical terms (written and verbally) with this audience.
• Ability to take initiative and work independently under tight timelines.
• Strong team collaboration skills.
• Ability to effectively manage multiple projects and priorities simultaneously.