Senior Jira Engineer

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

We are currently seeking an Sr. Jira Engineer with broad experience working within the Atlassian product stack. As a valued East West Bank team member, you will focus on partnering with ITSM Management to establish effective solutions to support IT operational efficiencies and controls. 

• Support JIRA Software, JIRA Service Manager, Confluence administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations 

• Serve as Internal SME for cloud-based Jira, JSM and Confluence 

• Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate 

• Create and maintain detailed technical and user facing documentation 

• Install, manage and administer Jira add-ons, plugins, and extensions 

• Support and resolve issues as they arise with JIRA Projects and Confluence 

• Experience building collaboration spaces in Confluence. Execute assigned system validation test cases to maintain a validated system state for JIRA/Confluence 

• Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows and processes in place, identifying where functionality can/cannot meet user requests 

• Conduct training for employees and new hires on JIRA and Confluence regarding how to use the tools, new functionality, etc. 

• Develop and compile training materials based on the areas needs 

• Create, maintain, and support dashboards and advanced filters for end users reporting capabilities 

• Create, manage, and support all administrative functions associated with the Atlassian product suite 

• Create complex JIRA workflows, project workflows, field configurations, screen schemes, permission schemes, and notification schemes 

• Gather requirements for business processes and determine ways to optimize and improve JIRA/Confluence setup and workflows, as well as identify where functionality needs to improve to meet user requests 

• Promote adoption and best practices among the Atlassian user community 

• Define and manage the rollout of comprehensive workflows (with conditions, validators, and triggered post functions), screen schemes, permission schemes, and notification schemes 

• Refine current Jira processes to be more streamline and uniform for agile teams 

• Provide JIRA subject matter expertise in discussions regarding governance within JIRA 

• Able to create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports 

• Create Jira based reports, dashboards and planning views based on different user requirements and provide stakeholders with actionable project metrics and status reports 

• Support teams and senior executives with their reporting needs by developing dashboards directly in Jira 

• Working with Agile projects and processes with multiple cross-functional teams 

• 5+ years of Jira Software, Jira Service Management and Confluence software administration experience, including tool administration and customizations.  

• 5+ Years of experience with customization of for tools like JIRA, Jira Service Desk, Asset Management, Atlassian Access and Confluence, creating custom workflows, fields, conditions, validators, post-transitions, and other project components in Jira 

• 3+ years developing custom solutions using the Atlassian product suite 

• Experience with various Atlassian Product features like Advanced Roadmaps, Structures, sheets, etc.  

• Experience in building integrations using Atlassian APIs. 

• Ability to navigate ambiguity, resolve user issues, and work autonomously to solve problems. 

• Ability to work in a collaborative, team environment 

• Strong analytical and problem-solving skills 

• Strong interpersonal skills to communicate with stakeholders and software development personnel.  

• Good Verbal and Written communication skills. 

• A great attitude and ability to work well with different personality types.  

• Knowledge of change management methodologies used to drive organizational change 

• Completed a JIRA migration (DC/on-prem/server/Cloud) to cloud 

• Created and configured Jira Service Management projects 

• Knowledge of software development lifecycle; preferably with Agile Kanban/Scrum. 

• Must successfully complete a stringent Background as this is a financial institution.  

• Application development knowledge, with an understanding of Groovy, JavaScript, Python, or other scripting languages