Quality Assurance Officer

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

The Quality Assurance Officer responsibilities include identification of risk and remediation, designing Quality Assurance review process for internal processes and Third Party vendor processes.  This position will perform Quality Assurance reviews and prepare internal QA reports reflecting the results of the test work performed. Work performed will include coverage of Loan Operations and Third Party Vendors which support Loan Operations, with focus on compliance/regulatory and operational processes including identifying process gaps, root cause analysis and recommending remediation. This position will also have responsibility for Process Improvement and Project Management. The Risk Management Officer must stay current with all applicable regulatory changes and internal policy updates to ensure that Loan Operations is and continues to operate in a compliant manner with all such requirements.  The Risk Management Officer will work closely with the Loan Operations leadership teams and regularly interact with the Bank’s corporate compliance and internal audit teams.

• Third Party Vendor liaison for the Loan Operations management teams, including support with new contract requirements, vendor site visits and collecting required data for on-going review and risk mitigation.
• Perform self-testing for all compliance/regulatory, operational and Third Party Vendor Loan Operations processes and internal audit and compliance exceptions including identifying process gaps, root cause analysis and recommending remediation
• Creation of attributes for compliance/regulatory and operational processes
• Collaborate with Loan Operations Managers and perform walk through with assigned employees to obtain a full understanding of their operational processes
• Use spreadsheets and databases to maintain detailed records
• Recommend necessary changes within the Loan Operations processes and applicable policies due to changes in lending requirements
• Work with Quality Assurance Manager to create and validate remediation plans
• Quality Assurance liaison with Compliance and Internal Audit
• Provide updates and training to staff on new process improvements
• Provide Project Management oversight for process improvement
• Ensure all Loan Operations’ Internal Procedures are updated with new regulations and/or process changes
• Assist Loan Operations Managers with procedure writing
• Research compliance related topics
• Provide updates and training to the staff on new and upcoming regulation changes
• Provide assistance and support to Quality Assurance Analyst(s) as needed
• Assist Quality Assurance Manager in developing Quality Assurance Program
• Review and update the Risk assessments as applicable, including sending out the annual Questionnaire on QA processes and gathering relative information       

• Bachelor Degree in Finance, Accounting, Business Administration, or Economics
• Minimum 10 years of experience in the loan servicing and/or mortgage industry
• Minimum 5 years in a quality assurance role, compliance and/or audit within the loan operations business
• CRCM (preferred)
• Proficient in all lending compliance regulations
• Third-Party Servicer provider experience preferred
• Strong verbal and written communication skills
• Strong Analytical skills with ability to recommend new processes to mitigate risk
• Effective leader with strong project management skills
• Knowledgeable in the areas of controls and Loan Operations risk
• Proficient with Microsoft suite of office products, including Word, Excel, PowerPoint & Visio
• Firm understanding of current residential mortgage servicing requirements
• Excellent problem solving and decision making skills
• Prior experience dealing with regulators (preferred)