Welcome page

Branch Operations Lead

Location US-CA-Walnut
Job ID
2024-11422
Category
Branch Banking
Position Type
Full-Time

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement. 
 
Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.
 

Overview

Being the next generation Branch Operations Lead at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch, and high-tech relationship banking experience across all customer touchpoints.

 

As a Branch Operations Lead, you will play a key role in:

  • Assisting customers with their financial needs such as cash withdrawals, deposits, transfers, and loan payment across different platforms (online and mobile)
  • Supervising the junior staff in the branch and providing guidance and approvals as needed
  • Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.

We will help you grow your career at East West Bank by providing you with ongoing training to expand your business knowledge, grow your digital acumen, and build long-lasting relationships with our customers.

Responsibilities

  • Achieve quarterly/annual goals through business generation of C&I, CRE, mortgages, SBA, treasury management, deposits, investments, and international and other commercial and consumer products offered through East West Bank
  • Understand the bank’s credit policy to be able to identify client’s eligibility for loan products. Understand client’s business, industry and identify strategies to create new business opportunities and provide need-based products to customers.
  • Motivate, coach and provide guidance to employees to achieve sales and service goals
  • Efficiently manages time and is result driven
  • Expert in using digital resources and technologies to optimize clients’ digital banking experience and possess the aptitude to learn new programs
  • Educate customers on how to use digital platforms to bank and invest when, where and how they want
  • Perform other duties as assigned

Qualifications

  • High school diploma or general education degree (GED) required; Bachelor’s degree preferred
  • 3+ years of customer service, teller, or sales experience within the banking and/or financial service industry
  • Strong working knowledge of branch operations required
  • Familiarity with standard branch technology and teller equipment
  • Strong problem-solving, decision-making, and customer-service skills

Compensation

The base pay range for this position is USD $23.00/Hr. - USD $26.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Options

<p style="margin: 0px;"><span style="color: #54585a;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p>
Share on your newsfeed


East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law.