Branch Support Specialist II

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

East West Bank is seeking a Branch Support Specialist. The Branch Support Specialist will be responsible for providing exceptional level of service to internal customers and other Department within the bank. 

• Performing accounting and/or GL reconcilement tasks
• Respond to branch inquiries regarding bank products and services, transaction requests and
  account maintenance related to their account.
• Utilize active listening, express willingness to help, identify customer needs and deliver
  courteous, professional service in a manner reflecting positively on East West Bank.
• Obtain a comprehensive knowledge of all East West Bank systems, products and services
  applicable to target customer segments as well as general information required to answer
  customer questions, support customer inquiries about our online banking.
• Handle customer's Inquiries clearly via phone and email
• Operate with little supervision and exercise independent judgment in completing assignments

• Banking Back Office Operations experience within a banking Institution required
• FIS IBS Insight systems experience is a plus
• Minimum 3 years of back office operations banking experience
• Collaboration/People skills
• Integrity/Dutifulness
• Available to work overtime as needed
• Must be detail oriented with strong organizational skills
• Must have excellent customer service and communication skills
• Must be able to adapt and work in a fast paced environment with sensitive deadlines and handle
  multiple tasks simultaneously
• Proficiency in Microsoft Word and Excel programs
• Detail oriented with strong organizational skills
• Excellent customer service and communication skills
• Adhere to policy and procedures and attendance requirements
• Must be detail oriented with strong organizational skills
• Must have excellent customer service and communication skills