Branch Operations Specialist

We are currently seeking a Branch Operations Specialist within our Centralized Operations Administration. This individual will be part of a team that supports Retail, Commercial Banking, Centralized Operations and all other business partners with compliance oversight, risk management, internal audits, policy and procedure creation or updates and project management. The role includes enhancing our bankers and business units’ ability to anticipate and manage compliance and operational risks effectively. The role also involves engagement with executives and senior management to support operational objectives based on regulatory requirements.

• Develop strong partnerships with business partners with emphasis on retail, commercial and specialty business units to provide subject matter expertise (SME) and support for regulations, compliance, audit reporting, risk policies/procedures, and identifying risk gaps in processes.
• Proactively identify and recommend new and effective ways to improve processes for positive customer experiences, compliance/regulatory adherence, audit results, quality assurance and loss mitigation.
• Drafting new procedures, policies, job aides, and training materials related to policy, procedures, regulations, and compliance. 
• Plan and facilitate training sessions, conference calls and meeting presentations
• Active involvement in bank audits for research and/or remediation to ensure compliance and regulatory adherence.
• Engage in user access testing for applications used by branches as well as version updates and enhancements.
• Project management involving consolidations, relocations, or new branches.
• Multi-tasking and ability to manage a high volume of requests/projects in a fast-paced environment.

• Minimum 5 years of progressive experience in Banking/Financial Services/Commercial Banking Services preferably with back-office experience in operations.
• Extensive knowledge of banking rules and regulations.
• Possess strong oral and written communication skills, as well as strong presentation skills.
• Proficiency with key PC software (Word, Excel, PowerPoint, Visio, Access, Project).
• Project management, planning, and organizational skills.
• Must have a high degree of emotional intelligence and critical thinking skills.
• Strong influencing skills.
• Comfortable with rapid pace and ambiguity; and
• Ability to work independently and with a cross functional teams.