Syndication Service Manager

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

The Syndication Loan Servicing Manager is responsible for the day to day management of loan operations including but not limited to; customer complaints, research, loan advance, payment processing and other financial activities, Demands & Payoffs, Adjustable Rate Management, Booking & Funding, Monitoring delinquency status, Quality Assurance, Reviewing Reports, etc.  Oversight to all applicable regulatory compliance related to Loan Servicing, GL Reconciliation and Quality Control are included in this role.   

• Responsible for the direct management of the loan operations team(s), including but not limited to; hiring, coaching, training, setting performance requirements and goals, developing and delivering scorecards results, metrics, key-man succession plans, and conducting performance reviews.
• Direct loan operations activities to meet established goals and appropriate turnaround time as well as regulatory requirements for time sensitive activities.
• Ensure that Loan Operations complies with all federal, state, local laws and internal Bank policies.
• Ensure Risk Mitigation in the processing of Loan Activities ensuring compliance with Business Loan Agreement, Promissory Note and Regulatory Compliance requirements 
• Implement necessary changes within the Loan Servicing Unit to comply with any new or changed laws.  Included in this process are:  BSA/BO,TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, USAP, CRA, etc. 
• Perform periodic review of all processes including 3^rd party vendor processing and audit of their process.
• Respond to internal and external audit requests and findings and work to remediate any identified noncompliant processes or areas of concern.
• Manage Loan Booking, Funding and Servicing.  This includes working directly with the Treasury Dept., Accounting, Lending Units, Syndication and other lines of business.
• Coordinate with lead agent banks and participation banks regarding any inquiries and research needs.
• Evaluate business processes and make necessary changes to daily procedures and process controls as appropriate.
• Collaborate with other business units to reach desired result on Service Level and Productivity KPI.
• Perform the Compliance and Risk Control Self-Assessment for teams within Loan Administration   
• Provide updates and training to staff on new and upcoming business & regulation changes and process improvements including documented procedures.
• Implement process improvement and document all procedures for functions and activities within the Unit
• Work on special projects as assigned by Manager related to the Operation Efficiency/Data Accuracy and accurate compliance requirements.
• Maintain knowledge for all regulatory requirements applicable to the job, this may include and is not limited to; Bankruptcy, SCRA, FCRA, BSA/BO, etc. and ensure compliance with all applicable procedures, State and Federal laws.
• Perform all other managerial or project duties as assigned my management.

• Bachelor Degree in Finance, Accounting, Business Administration, or Economics preferred
• 7 years of experience in the loan operations, especially in syndication/participation booking and servicing
• 5 years management experience
• Strong knowledge of rules, regulations and compliance requirements specific to the areas of oversight
• Strong customer service skills required
• Strong analytical and problem solving abilities
• Excellent verbal and written communication skills
• Effective leader with strong project management skills
• Firm understanding of current best practices in the Loan Servicing Industry
• FIS and Synergy knowledge preferred
• Proficient in Microsoft Office with advanced Excel skills preferred
• Ability to build effective relationships as needed to effectively address issues and obstacles