Executive Receptionist

Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

We are currently seeking a Executive Receptionist. The Executive Receptionist will work in the Executive Suite. The Executive Receptionist will answer telephones and refer callers as appropriate or provide information as requested. They will greet all incoming visitors and announce or direct them to the appropriate party and or meeting location.

• Greet and welcome all incoming visitors and notify or direct them to the appropriate party or location
• Frontline responsibility for handling customer service interactions through telephone or personal contact, as well as written communication with both internal and external customers
• Operational tasks that can be performed at the work station, including: conference room calendar coordination and general office clerical duties
• Answer telephones and direct caller to the appropriate associate
• Provide callers with information such as: company address, directions to the company location, company fax numbers, company website and other related information
• Assist with meeting setup/cleanup in adjacent conference rooms
• Perform other duties and special projects as needed
• Work with bank and building security to monitor visitors
• Maintain clean and organize reception area

• The receptionist is expected to maintain a neat and orderly surrounding and a calm atmosphere in the reception area of the Executive Suite
• High School Graduate and some college preferred
• Minimum four years' experience in executive corporate environment
• Detailed oriented with the ability to multitask and remain calm under pressure
• Able to engage easily and actively connect with others
• Respect the confidentiality of information that flows through the office.
• Comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels
• Maintain a positive attitude and provide quality guest service
• Ability to work independently
• Customer service experience
• Proficient verbal and written communication
• Proficient in Microsoft Office Applications: Outlook, Word